Seminar or Course #023, UK Consumer Protection Law Course, Leading to Diploma – Postgraduate – in UK Consumer Protection Law, Double-Credit, 60 Credit-Hours, accumulating to a Postgraduate Certificate, with 120 additional Credit-Hours, and a Postgraduate Diploma, with 300 additional Credit-Hours.  Contents include Digital Content, Sales Contract, Hire Purchase Agreement; Contract For The Hire of Goods; Contract For Transfer of Goods; Absolute Contract; Conditional Contract; Mixed Contract; Ownership of Goods; Transferring Ownership of Goods; Goods to    Be Fit For Particular Purpose; Goods to    Be As Described; Goods to    Match A Sample; Goods to    Match A Model Seen or   Examined; Consumer’s Rights to    Enforce Terms About Goods; Right to    Reject; Right to    Repair or   Replacement;      Instalment Deliveries; Goods Under Guarantee; Liability That Cannot Be Excluded or Restricted; Digital Content to    Be Fit For Particular Purpose; Digital Content to    Be As Described; Quality, Fitness and   Description of Content Supplied Subject to    Modifications; Trader’s Right to    Supply Digital Content; Right to    Repair or Replacement; Right to    Price Reduction; Remedy For Damage to    Device or   to    Other Digital Content; Liability That Cannot Be Excluded or   Restricted; Reasonable Price to    Be Paid For A Service; Service to    Be Performed Within A Reasonable Time; Relation to    Consumer’s Rights to    Enforce Terms About Services; Right to    Repeat Performance; Contract Terms Which May or Must Be Regarded As Unfair; Exclusion From Assessment of Fairness; Bar On Exclusion or   Restriction of  Negligence Liability; Power to    Make Consequential Provision; Power to    Make Transitional, Transitory and   Saving Provision; Financial Provision. Purchasing Goods at Home: Buying on the doorstep; Criminal Offences; Distance Selling; The Right to Clear Information; Right to Cancel; If the Seller is Outside UK; If the Goods Don’t Arrive; Consumer Credit, Generally; Right of Withdrawal; Credit Cards; Credit Reference Agencies; Credit Unions; Logbook Loans; Money Lenders; Payday Loans; Personal Loans; The Role of The Consumer Credit (Agreements) Regulations 2010: Statutory Instrument 2010 No. 1014; Effectiveness of The Consumer Credit (Advertisements) Regulations 2010: Statutory Instrument 2010 No. 1970; The Role of The Consumer Credit Association (CCA); The Function of The Consumer Credit Trade Association (CTA); Defective goods purchased on credit: Inability to Meet Repayments; The Consumer Credit Act and Extortionate; Credit Bargains; The Consumer Protection from Unfair Trading: Regulations 2008; Consumer-Supplier Disputes; Alternative Dispute Resolution (ADR); Alternative Dispute Regulations 2015: Statutory Instrument 2015 No. 542; Types of Alternative Dispute Resolution; Conciliation; Arbitration; Mediation; Ombudsman Schemes; Timeshare Property; Payment Protection Insurance (PPI); Implications of the Supreme Court’s (2015) Ruling on Payment Protection Insurance (PPI) in the UK; Travel Insurance; Suppliers Going Out of Business; Dry Cleaning; Mobile Phones; Private and Car Boot Sales; Buying at Auction; Banks and Building Societies; Car Insurance; Retailer VS Manufacturer’s Liability.

 

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Seminar or Course #023, UK Consumer Protection Law – Leading to Diploma–Postgraduate in UK Consumer Protection Law (Double Credit), Accumulating to a Postgraduate Certificate, with a Total of 180 Credit-Hours = 6 X 5-Day Courses, or 3 X 10-Day Courses; or a Postgraduate Diploma, with a Total of 360 Credit-Hours = 12 X 5-Day Courses, or 6 X 10-Day Courses.

Course Co-ordinator:        

Prof. Dr. R. B. Crawford is Course Coordinator. He is the Director of HRODC Postgraduate Training Institute, A Postgraduate-Only Institution. He has the following Qualifications and Affiliations:

Doctor of Philosophy {(PhD) {University College London (UCL) - University of London)};

MEd Management (University of Bath);

Postgraduate (Advanced) Diploma Science Teacher Ed. (University of Bristol);

Postgraduate Certificate in Information Systems (University of West London, formerly Thames Valley University);

Diploma in Doctoral Research Supervision, (University of Wolverhampton);

Teaching Certificate;

Fellow of the Institute of Management Specialists;

Human Resources Specialist, of the Institute of Management Specialists;

Member of the Asian Academy of Management (MAAM);

Member of the International Society of Gesture Studies (MISGS);

Member of the Standing Council for Organisational Symbolism (MSCOS);

Member of ResearchGate;

Executive Member of Academy of Management (AOM). There, his contribution incorporates the judging of competitions, review of journal articles, and guiding the development of conference papers. He also contributes to the Disciplines of:

Human Resources;

Organization and Management Theory;

Organization Development and Change;

Research Methods;

Conflict Management;

Organizational Behavior;

Management Consulting;

Gender & Diversity in Organizations; and

Critical Management Studies.

Professor Dr. Crawford has been an Academic in the following UK Universities:

University of London (Royal Holloway), as Research Tutor;

University of Greenwich (Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

University of Wolverhampton, (Wolverhampton Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

London Southbank University (Business School), as Lecturer and Unit Leader.

His responsibilities in these roles included:

Doctoral Research Supervisor;

Admissions Tutor;

Postgraduate and Undergraduate Dissertation Supervisor;

Programme Leader;

Personal Tutor.

For Whom This Course is Designed!

This Course is Designed For:

Citizens’ Advisors;

Client or Customer Tribunal Representatives;

Client Relations Personnel;

Commodity Traders;

Competition Advisors;

Consumer and Competition Researchers;

Consumer Appeal Tribunal Representatives;

Consumer Law Professors;

Consumer Protection Agency Officials;

Customer Relations Personnel;

Entrepreneurs;

Fair Trade Representatives;

General Academics;

Lecturers of Competition Law;

Lecturers of Consumer Law;

Manufacturers;

Manufacturing Representatives;

Market Regulators;

Marketing and Sales Personnel;

Marketing Managers;

Members of Competition Commissions;

Public Administrators;

Retailers;

Senior Sales Representatives;

Wholesalers;

All others with a demonstrable interest, or desirous of enhancing their expertise, in UK Consumer Protection Law, Competition and Marketing.

Duration: 10 Days

 

Cost:  £10,000.00 Per Delegate                      

 

The course cost does not include living accommodation. However, delegates are treated with the following:

Free Continuous snacks throughout the Event Days;  

Free Hot Lunch on Event Days;                           

Free City Tour;             

Free Stationery;                               

Free On-site Internet Access;

Postgraduate Diploma/ Diploma – Postgraduate –or

Certificate of Attendance and Participation – if unsuccessful on resit.

Students and Delegates will be given a Selection of our Complimentary Products, which include:

HRODC Postgraduate Training Institute’s Leather Conference Folder;

HRODC Postgraduate Training Institute’s Leather Conference Ring Binder/ Writing Pad;

HRODC Postgraduate Training Institute’s Key Ring/ Chain;

HRODC Postgraduate Training Institute’s Leather Conference (Computer – Phone) Bag – Black or Brown;

HRODC Postgraduate Training Institute’s 8GB USB Flash Memory Drive, with Course Material;

HRODC Postgraduate Training Institute’s Metal Pen;

HRODC Postgraduate Training Institute’s Polo Shirt.

 

Location:  Central London and International Locations

 

Daily Schedule: 9:30 to 4:30 pm.

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UK Consumer Protection Law

Leading to Diploma-Postgraduate in UK Consumer Protection Law (Double Credit)

Course Objectives

By the conclusion of the specified learning and development activities, delegates will be able to:

Demonstrate a heightened understanding of the provisions of UK Consumer Protection Law and its application;

Determine the role of the Competition and Marketing Authority (CMA) in Promoting Fairness to Consumers;

Determine the role of Trading Standards in protecting consumer rights;

Specify the retailer’s liability under the Consumer Protection Laws;

Know the liability of manufacturer under the Consumer Protection Laws;

Explain in detail the principles of “Repair of Refund”;

Explain what are covered by the manufacturers’ warranty;

Explain the concept of “Fit For Purpose” Rule and determine its implications;

Identify transactions which are not considered a ‘Sale’;

Determine the Consumer Rights in Paying For Goods and Services;

Discuss the unfair contract terms;

Determine the most appropriate way of addressing unfair terms in home improvement contracts;

Outline at least five provisions of the Consumer Rights Act 2015, analysing their enforceability;

Ascertain the unfair terms in Holiday Caravan Agreements;

Learn how the unfair terms in Consumer Contracts are interpreted;

Become familiar with the provisions of Regulations 1999;

Indicate the correct interpretation of the law in relation to:

Financial Penalties;

Cancellation Clauses;

Supplier's Right to Cancel Without Notice;

Excessive Notice Periods for Consumer Cancellation;

Binding Consumers to Hidden Terms;

Supplier's Rights to Vary Terms Generally;

Right to Change What Is Supplied;

Price Variation Clauses;

Supplier's Right of Final Decision;

Entire Agreement and Formality Clauses;

Binding Consumers Where the Supplier Defaults;

Supplier's Right to Assign Without Consent;

Restricting the Consumer's Remedies.

Analyse of other terms considered potentially unfair;

Determine how the consumer’s rights are protected under the Unfair Trading Regulations 2008;

Demonstrate an understanding of the flaws that have been uncovered in the “Payment Protection Insurance Market Investigation Order 2011”;

Demonstrate a heightened understanding of the implications of the Supreme Court’s Ruling on Payment Protection Insurance (PPI) in the UK;

Gain information about Consumer Credit Directive (CCD) 2010/ 2011;

Distinguish selling at a distance from the distance selling;

Evaluate the key provisions of Estate Agents Act 1979;

Enumerate the Core Criteria for Consumer Codes of Practice.

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Course Contents, Concepts and Issues

Part 1 - Salient Consumer-Related Terms and Their Legal Interpretations

Trader;

Consumer;

Business;

Goods;

Services;

Digital Content.

Sales Contract;

Hire Purchase Agreement;

Contract For The Hire of Goods;

Contract For Transfer of Goods;

Absolute Contract;

Conditional Contract;

Mixed Contract;

Ownership of Goods;

Transferring Ownership of Goods.

 

 Part 2 - Provisions of the Consumer Rights Act 2015 and Their Enforceability (1)

 

Sales Contracts;

Contracts For The Hire of  Goods;

Hire-Purchase Agreements;

Contracts For Transfer of  Goods;

Goods to    Be of  Satisfactory Quality;

Goods to    Be Fit For Particular Purpose;

Goods to    Be As Described;

Other Pre-Contract Information Included In Contract;

Goods to    Match A Sample;

Goods to    Match A Model Seen or   Examined;

Trader to    Have Right to    Supply The Goods Etc;

Consumer’s Rights to    Enforce Terms About Goods;

Right to    Reject;

Time Limit For Short-Term Right to    Reject;

Right to    Repair or   Replacement;
Right to Price Reduction or   Final Right to    Reject;

Delivery of Wrong Quantity;

Instalment Deliveries;

Passing of Risk.

 

 

Part 3 - Provisions of the Consumer Rights Act 2015 and Their Enforceability (2)

 

Goods Under Guarantee;

Liability That Cannot Be Excluded or Restricted;

Contracts Applying Law of  Non-EEA State

Digital Content to    Be of Satisfactory Quality;

Digital Content to    Be Fit For Particular Purpose;

Digital Content to    Be As Described;

Other Pre-Contract Information Included In Contract;

Supply By Transmission and   Facilities For Continued Transmission;

Quality, Fitness and   Description of Content Supplied Subject to    Modifications;

Trader’s Right to    Supply Digital Content;

Consumer’s Rights to    Enforce Terms About Digital Content;

Right to    Repair or Replacement;

Right to    Price Reduction;

Remedy For Damage to    Device or   to    Other Digital Content;

Liability That Cannot Be Excluded or   Restricted;

Contract For A Trader to    Supply A Service to    A Consumer.

 

 

Part 4 - Provisions of the Consumer Rights Act 2015 and Their Enforceability (3)

 

Service to    Be Performed With Reasonable Care and   Skill;

Information About The Trader or   Service to    Be Binding;

Reasonable Price to    Be Paid For A Service;

Service to    Be Performed Within A Reasonable Time;

Relation to    Other Law On Contract Terms;

Consumer’s Rights to    Enforce Terms About Services;

Right to    Repeat Performance;

Right to    Price Reduction;

Liability That Cannot Be Excluded or Restricted;

Powers of The Court;

Requirement For Contract Terms and   Notices to    Be Fair;

Contract Terms Which May or Must Be Regarded As Unfair;

Exclusion From Assessment of Fairness;

Bar On Exclusion or   Restriction of  Negligence Liability;

Effect of An Unfair Term On The Rest of  A Contract;

Requirement For Transparency;

Contract Terms That May Have Different Meanings;

Enforcement of The Law On Unfair Contract Terms;

Duty of Court to    Consider Fairness of  Term;

Application of Rules to    Secondary Contracts;

Disapplication of Rules to    Mandatory Terms and   Notices;

Contracts Applying Law of non-EEA State;

Investigatory Powers etc.

 

 

 

Part 5 - Provisions of the Consumer Rights Act 2015 and Their Enforceability (4)

 

Amendment of Weights and   Measures Legislation Regarding Unwrapped Bread;

Enterprise Act 2002: Enhanced Consumer Measures and   Other Enforcement;

Contravention of Code Regulating Premium Rate Services;

Private Actions In Competition Law;

Appointment of Judges to    The Competition Appeal Tribunal

Duty of Letting Agents to    Publicise Fees Etc;

Letting Agents to    Which The Duty Applies;

Fees to    Which The Duty Applies;

Letting Agency Work and   Property Management Work;

Enforcement of The Duty;

Supplementary Provisions;

Qualifying Institutions For The Purposes of The Student Complaints Scheme;

Duty to    Provide Information About Tickets;

Prohibition on Cancellation or Blacklisting;

Duty to    Report Criminal Activity;

Duty to    Review Measures Relating to    Secondary Ticketing;

Power to    Make Consequential Provision;

Power to    Make Transitional, Transitory and   Saving Provision;

Financial Provision.

 

 

Part 6 – Other Pertinent Issues in Consumer Protection:  Their Legal Bases and Remedies

 

Purchasing Goods at Home:

Buying on the doorstep;

Criminal Offences;

Distance Selling;

The Right to Clear Information;

Right to Cancel;

If the Seller is Outside UK;

If the Goods Don’t Arrive.

Consumers and Credit:

Consumer Credit, Generally;

Right of Withdrawal;

Credit Cards;

Credit Reference Agencies;

Credit Unions;

Logbook Loans;

Money Lenders;

Payday Loans;

Personal Loans.

 

 

Part 7 - Other Consumer Protection Legislation, and Associations: How Beneficial?

 

The Role of The Consumer Credit (Agreements) Regulations 2010: Statutory Instrument 2010 No. 1014;

Effectiveness of The Consumer Credit (Advertisements) Regulations 2010: Statutory Instrument 2010 No. 1970;

The Role of The Consumer Credit Association (CCA);

The Function of The Consumer Credit Trade Association (CTA);

 The Finance and Leasing Association (FLA): Benefit To Consumers?.

 

 

Part 8 - Pertinent Issues in Consumer Protection:  Their Legal Bases and Remedies

 

Defective goods purchased on credit:

Inability to Meet Repayments;

The Consumer Credit Act and Extortionate;

Credit Bargains;

The Consumer Protection from Unfair Trading:

Regulations 2008;

Misleading Actions And Omissions;

Aggressive Practices;

General Duty Not To Trade Unfairly;

Consequences of Non-Compliance;

Unsafe Goods:

General.

Package Holidays:

The Package Travel. Package Holidays and Package Tours Regulations 1992;

The Definition of Package Holidays;

Information Given by Tour Operator;

Statements Made in Holiday Brochure;

Liability-Terms and Performance of the Contract;

Alterations to a Holiday;

Overbooking of Flights;

Insolvency of the Tour Operator;

Consumer Remedies;

 

 

Part 9 - Dispute Resolution For Consumers

 

Consumer-Supplier Disputes;

Alternative Dispute Resolution (ADR);

Alternative Dispute Regulations 2015: Statutory Instrument 2015 No. 542;

Types of Alternative Dispute Resolution;

Conciliation;

Arbitration;

Mediation;

Ombudsman Schemes;

Locating an Alternative Dispute Resolution Scheme;

Some Consumer Dispute Resolution Agents:

Office of Gas and Electricity Markets (Ofgem)

Financial Conduct Authority (FCA)

Civil Aviation Authority (CAA)

The Small Claims Court;

Statute of Limitation: Standard and Variable;

Types and Levels of Claim;

Initiating a Small Claim;

Letter Before Action.

 

Part 10 - Renowned Consumer-Supplier Dispute Areas

 

Timeshare Property;

Payment Protection Insurance (PPI);

Implications of the Supreme Court’s (2015) Ruling on Payment Protection Insurance (PPI) in the UK;

Travel Insurance;

Suppliers Going Out of Business;

Dry Cleaning;

Mobile Phones;

Private and Car Boot Sales;

Buying at Auction;

Banks and Building Societies;

Car Insurance.

Retailer VS Manufacturer’s Liability.

 Click To Download Course Brochure

Consumer Law: UK Consume Law; UK Client-Customer Law; law protecting Consumers; Law about UK Consumer Rights; Law Protecting Consumer Purchases; Law Protecting Consumer Warranty Rights; Law Protecting Consumers against Goods Not Fit For Purpose; aw Protecting Consumers Against Goods Not Fit For Consumption; UK Consumer Protection Law: The Law Regulating the 'Customer or Client - Manufacturer and, or,  Supplier Relationship'; Law Protecting Consumers Against Faulty Electronics; Legal Bases of Consumer Satisfaction or Dissatisfaction with Products or Services.