Remote Management: Managing Remote for Online Workers, PG Course

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Board of Directors;

Business Owners;

Business Owners;

Business Professionals;

Directors;

Divisional Managers;

Employees with responsibility of handling conflict within the organisation;

Entrepreneurs;

Executives;

Human Resource (HR) Consultants;

Human Resource (HR) Development Specialists;

Human Resource (HR) Directors;

Human Resource (HR) Executives;

Human Resource (HR) Generalists;

Human Resource (HR) Managers;

Human Resource (HR) Planners;

Human Resource (HR) Professionals;

Human Resource (HR) Recruitment Specialists;

Human Resource (HR) Strategists;

Human Resource Managers;

Junior Managers;

Managers of Remote or \Online Workers;

Middle Managers;

Senior Managers;

Senior Mangers;

Supervisors of Remote or Online Workers

Supervisors;

Supervisors;

Team Leaders;

Venture Capitalists;

All others who are desirous of mastering the Management of Remote or Online Workers

Doctor of Philosophy {(PhD) {University College London (UCL) - University of London)};

MEd Management (University of Bath);

Postgraduate (Advanced) Diploma Science Teacher Ed. (University of Bristol);

Postgraduate Certificate in Information Systems (University of West London, formerly Thames Valley University);

Diploma in Doctoral Research Supervision, (University of Wolverhampton);

Teaching Certificate;

Fellow of the Institute of Management Specialists;

Human Resources Specialist, of the Institute of Management Specialists;

Member of the Asian Academy of Management (MAAM);

Member of the International Society of Gesture Studies (MISGS);

Member of the Standing Council for Organisational Symbolism (MSCOS);

Member of ResearchGate;

Executive Member of Academy of Management (AOM). There, his contribution incorporates the judging of competitions, review of journal articles, and guiding the development of conference papers. He also contributes to the Disciplines of:

Human Resources;

Organization and Management Theory;

Organization Development and Change;

Research Methods;

Conflict Management;

Organizational Behavior;

Management Consulting;

Gender & Diversity in Organizations; and

Critical Management Studies.

Professor Dr. Crawford has been an Academic in the following UK Universities:

University of London (Royal Holloway), as Research Tutor;

University of Greenwich (Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

University of Wolverhampton, (Wolverhampton Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management.

London Southbank University (Business School), as Lecturer and Unit Leader.

His responsibilities in these roles included:

Doctoral Research Supervisor;

Admissions Tutor;

Postgraduate and Undergraduate Dissertation Supervisor;

Programme Leader;

Personal Tutor.

 

Classroom-Based Duration and Cost:

Classroom-Based Duration:

10 Days

Classroom-Based Cost:

£10,000.00 Per Delegate

Group Cost:

Varies With Group Size

Group Residential Cost:

Up To 86% Discount, Based on Numbers.

Online Synchronous (Video-Enhanced) Duration and Cost

Online Duration:

20 Days @ 3 Hours Per Day

Online Cost:

£6,700.00 Per Delegate

 

Classroom-Based Course and Programme Cost includes:

Free Continuous snacks throughout the Event Days;  

Free Hot Lunch on Event Days;                           

Free City Tour;             

Free Stationery;                               

Free On-site Internet Access;

Postgraduate Diploma/ Diploma – Postgraduate –or

Certificate of Attendance and Participation – if unsuccessful on resit.

All Students and Delegates will be given a Selection of our Complimentary Products, which include:

Our Branded Leather Conference Folder;

Our Branded Leather Conference Ring Binder/ Writing Pad;

Our Branded Key Ring/ Chain;

Our Branded Leather Conference (Computer – Phone) Bag – Black or Brown;

Our Branded 8-16 GB USB Flash Memory Drive, with Course Material;

Our Branded Metal Pen;

Our Branded Polo Shirt.;

Our Branded Carrier Bag.

 

Classroom-Based Daily Schedule

09:30 – 16:30

Scheduled Classroom-Based Delivery Locations

Central London, UK;

Dubai, UAE;

Kuala Lumpur, Malaysia;

Amsterdam, The Netherlands;

Brussels, Belgium;

Paris, France; and

Durban, South Africa;

Other International Locations, on request.

Course Objectives

By the conclusion of the specified learning and development activities, delegates will be able to:

Conduct individual and panel interviews online;

Defend the use of periodic and exit interviews;

Demonstrate an awareness of how personnel demand forecast (PDF) is conducted;

Demonstrate an understanding of the value of Online Recruitment and  Selection;

Demonstrate their ability manage recruitment and selection within an ‘Online Resourcing Context’.

Demonstrate their ability to conduct a human resource audit;

Demonstrate their ability to conduct a job analysis;

Demonstrate their ability to determine the type of commitment that motivate individuals to join an organisation;

Demonstrate their ability to lead an Online Recruitment and Selection Team;

Demonstrate their understanding of the legal bases of Employee Resourcing;

Design an effective induction package for Remote or Online Workers;

Design job description and personnel specification for particular roles;

Use a Candidate Assessment Form in short listing and interviews;

Weight a Candidate Assessment Form, on the basis of Job Description and Personnel Specification

Define a Role Set;

Determine the Role Segments in particular Role Sets;

Illustrate the persistence of conflict in the performance of a specific role;

Resolve conflict that exist in each scenario;

Illustrate at least three constraints that an incumbent face, in the performance f his or her role;

Suggest the importance of Remote Coffee Mornings, for Remote or Online Workers;

Demonstrate their ability to manage a Performance Learning Review (PLR) Meeting;

Illustrate the similarities with Management By Objectives (MBO) and Performance Management;

Review Self Assessments for PLR;

Rate Continuous Professional Development Records;

Distinguish between the concepts of ‘role’ and a mere position;

Demonstrate an understanding of the Boundary Relationship of a Role Set;

Illustrate the importance of Social Support of an incumbent;

Explain the concept of Conflict;

Distinguish between Conflict as Commission and Conflict as Omission;

Defend the desirability of Conflict in Organisations;

Explain the difference between Conflict and Role Conflict;

Distinguish between Inter-Group/ Team Conflict and Intra-Group/ Team Conflict;

Elucidate Conflict as a ‘Functional’ Mechanism;

Distinguish between Apology and Apologia;

Defend the place of Forgiveness in Conflict Resolution;

Explain the place of Praise in Conflict Resolution;

Use Compromise in Conflict Resolution;

Use Mediation in Conflict Resolution Method;

Suggest the importance of Interpersonal Skills in Conflict Management;

Discuss the Cultural and Gender Differences in Conflict Management;

Understanding Group Dynamics in Conflict Management;

Use ‘Role Negotiation’ as a Conflict Management Tool;

Argue the case for Mutual Resolution as Conflict Resolution Mechanism;

Use Collegial Mediation as Conflict Resolution, in a given scenario;

Debate the use of Hierarchical Intervention as Conflict Resolution.

Course Contents, Concepts and Issues

Module 1

Managerial Effectiveness: Managing, Recruiting and Selecting Remotely

Part 1 – Determining Work Allocation and the Autonomy of Remote or Online Workers

Levels of Worker Autonomy and Managerial Control of Remote or Online Workers;

Implications of High Managerial Control, and Low Worker Autonomy for Remote or Online Workers;

Implications of Low Managerial Control and High Worker Autonomy;

Organisational Operational Control System for Remote or Online Workers;

Detailed Scheduling and for Remote or Online Workers;

When should Detailed Scheduling be used for Remote or Online Workers;

Sequencing in Context;

When Should Sequencing be Applied; to Remote or Online Workers?

Loading and Its Positive and Negative Implications for the performance of Remote or Online Workers;

Co-ordination as a Control Mechanism for Remote or Online Workers;

Mutual Adjustment and its Operational Implications for Remote or Online Workers;

Direct Supervision and How it Operates with Remote or Online Workers;

Standardisation of The Work Process: Its Viability and Benefits for Remote or Online Working;

Standardisation of Input and Its Importance for Remote or Online Working;

Standardisation of Output: When Can this be Assured for Remote or Online Working;

Hosting Virtual Coffee Mornings.

Part 2 - Recruiting and Selecting Remotely

Undertaking Job Analysis;

Designing Job Description;

Designing Personnel Specification;

Market Targeting of Remote or Online Workers;

Designing and Placing Advertisement;

Weighting a Candidate Assessment Form (CAF);

Using a Candidate Assessment Form;

Systematic Short Listing of Candidates;

International E-Selection: Its Organisation, and Management;

International Video-Based Selection: Understanding and Addressing Its Associated Problems;

Arranging Pre-test Interviews.  

Conducting the interview;

Working Towards Equity;

Interview Scheduling;

Aggregating Scores.

Part 3 - Designing a Web-Based Selection Test

Dissecting the Job Description and Personnel Specification, to determine testable elements;

Selecting General Test Elements;

Choosing Numeric Test Elements;

Selecting Role-related Test Elements;

Addressing Professional Test Elements;

Weighting Test Elements;

Administering the Selection Test;

Test Scoring;

Progressing or Eliminating Applications.  

Part 4 – Organising and Conducting a 2nd Web-based Interview: Towards a Final Selection

Deciding on Interview Areas, In Line with Job Description and Personnel Specification;

Designing Objective Interview Questions;

Weighting Interview Questions;

Designing Exploratory Questions;

Creating a welcoming virtual environment;

Conducting the interview;

Working Towards Equity;

Interview Scheduling;

Aggregating Scores;

Identifying or ruling out contraindicators;

Formalising Feedback;

Ranking Choices;

Notifying and Soliciting Acceptance from 1st Order Preferences;

Notifying unsuccessful candidates, with feedback.

Part 5 – Performance Management For Virtual or Online Workers

Conceptualising Performance Management;

The Historical Context of Management By Objectives (MBO) and Performance Management;

Establishing Performance Objectives;

Signposting Targets;

Allocating Resources to Remote or Online Workers;

Managing Critical Incidents for Remote or Online Workers;

Conducting Incidental Supervision;

Nodes in the Performance Management Cycle;

Performance Learning Review (PLR) For Remote Workers;

Self-Review: Assessing the Evidence;

Identifying Performance Issues;

Determining Objective Accomplishment;

Identifying Areas for Continuous Professional Development (CPD).

Arranging and Conducting Performance Learning Review (PLR) For Remote Workers.

Part 6 – Managing Meetings of Remote or Online Workers

Meeting Management in Context for Remote or Online Workers:

Creating an Effective Agenda for Meeting of Remote or Online Workers;

Importance of Agenda for Meetings of Remote or Online Workers;

Steps For Productive and Effective Meeting;

Averting Groupthink in Meetings of Remote or Online Workers;

Promoting Teamthink in Meetings of Remote or Online Workers;

Reducing Time Spent on Meeting;

Meeting Menaces of Meetings of Remote or Online Workers:

The Waffler in Meetings of Remote or Online Workers;

Managing The Turf Warrior in Meetings of Remote or Online Workers;

The Place of the ‘Assassin’ in Meetings of Remote or Online Workers;

Curbing the Dominator, during Meeting of Remote or Online Workers;

The Place of the Interrupter, during Meetings of Remote or Online Workers.

Averting Meeting Mismanagement of Remote or Online Workers.

Module 2

Communication Enhancement: Presentations, Meetings and Conferencing

Part 7: Designing PowerPoint Presentations (1)

Designing PowerPoint Presentations;

Important PowerPoint Conventions;

Choosing PowerPoint Background;

Using PowerPoint Templates;

Using PowerPoint Designs;

Equitizing PowerPoint Background;

Using PowerPoint Scripts;

Adding Animation to PowerPoint Presentations;

Formatting PowerPoint Presentations;

Inserting Images in PowerPoint Presentations;

Inserting Shapes in PowerPoint Presentations;

Arranging Objects in PowerPoint Presentations;

Bringing Objects Forward or Backward in PowerPoint;

Using PowerPoint Transitions;

Using Morph Transition, in PowerPoint;

Using Fade Transition, in PowerPoint;

Using Wipe Transition, in PowerPoint;

Using Split Transition, in PowerPoint;

Using Reveal Transition, in PowerPoint;

Using Cut Transition in PowerPoint;

Using Cut Transition, in PowerPoint;

Using Random Bars Transition, in PowerPoint;

Using Shape Transition, in PowerPoint;

Using Cover and Uncover Transitions, in PowerPoint;

Using Flash Transition, in PowerPoint;

Using Fall Over Transition, in PowerPoint;

Using Drape Transition, in PowerPoint;

Using Curtains Transition, in PowerPoint.

Part 8: Designing PowerPoint Presentations (2)

Using Wind Transition, in PowerPoint;

Using Prestige Transition, in PowerPoint;

Using Fracture Transition, in PowerPoint;

Using Crush Transition, in PowerPoint;

Using Peel Transition, in PowerPoint;

Using Page Curl Transition, in PowerPoint;

Using Airplane Transition, in PowerPoint;

Converting Pen to Text, in PowerPoint.

Using Eyedropper in PowerPoint;

Using Chart Animations in PowerPoint;

Adding Quick access Toolbar to PowerPoint;

Using ‘Smart-Lookup’ in PowerPoint;

Salient PowerPoint Presentation Shortcuts;

Animating Static Images in PowerPoint;

Linking Excel an Spreadsheet to a PowerPoint Presentations;

Creating an Animated Graphical Interchange Format (GIF) in PowerPoint;

Embedding Fonts in PowerPoint Files.

Part 9: Designing PowerPoint Presentations (3)

Using Origami Transition, in PowerPoint;

Using Checkerboard Transition, in PowerPoint;

Using Blind Transition, in PowerPoint;

Using Clock Transition, in PowerPoint;

Using Ripple Transition, in PowerPoint;

Using Honeycomb Transition, in PowerPoint;

Using Glitter Transition, in PowerPoint;

Using Shred Transition, in PowerPoint;

Using Flip Transition, in PowerPoint;

Using Gallery Transition, in PowerPoint;

Using Doors Transition, in PowerPoint;

Using Combo Transition, in PowerPoint;

Using Zoom Transition, in PowerPoint;

Adding Effects To PowerPoint Transitions;

Using Dictation in PowerPoint;

Creating 3D Barcodes (3R Codes) in PowerPoint;

Inserting Videos into PowerPoint;

Enabling Video Auto-Play;

Adding automatic run;

Timing PowerPoint Transition;

Adding Voice to PowerPoint Presentations;

Adding Music to PowerPoint Presentations;

Creating a PowerPoint Video;

Incorporating the Presenter in PowerPoint Videos.

Designing PowerPoint Presentations;

Important PowerPoint Conventions;

Choosing PowerPoint Background;

Using PowerPoint Templates;

Using PowerPoint Designs;

Equitizing PowerPoint Background;

Using PowerPoint Scripts;

Adding Animation to PowerPoint Presentations;

Formatting PowerPoint Presentations;

Inserting Images in PowerPoint Presentations;

Inserting Shapes in PowerPoint Presentations;

Using PowerPoint Transitions;

Using Morph Transition, in PowerPoint;

Using Fade Transition, in PowerPoint;

Using Wipe Transition, in PowerPoint;

Using Split Transition, in PowerPoint;

Using Reveal Transition, in PowerPoint;

Using Cut Transition in PowerPoint;

Using Cut Transition, in PowerPoint;

Using Random Bars Transition, in PowerPoint;

Using Shape Transition, in PowerPoint;

Using Cover and Uncover Transitions, in PowerPoint;

Using Flash Transition, in PowerPoint;

Using Fall Over Transition, in PowerPoint;

Using Drape Transition, in PowerPoint;

Using Curtains Transition, in PowerPoint;

Using Wind Transition, in PowerPoint;

Using Prestige Transition, in PowerPoint;

Using Fracture Transition, in PowerPoint;

Using Crush Transition, in PowerPoint;

Using Peel Transition, in PowerPoint;

Using Page Curl Transition, in PowerPoint;

Using Airplane Transition, in PowerPoint.

Part 10: Designing PowerPoint Presentations (4)

Using Origami Transition, in PowerPoint;

Using Checkerboard Transition, in PowerPoint;

Using Blind Transition, in PowerPoint;

Using Clock Transition, in PowerPoint;

Using Ripple Transition, in PowerPoint;

Using Honeycomb Transition, in PowerPoint;

Using Glitter Transition, in PowerPoint;

Using Shred Transition, in PowerPoint;

Using Flip Transition, in PowerPoint;

Using Gallery Transition, in PowerPoint;

Using Doors Transition, in PowerPoint;

Using Combo Transition, in PowerPoint;

Using Zoom Transition, in PowerPoint;

Adding Effects To PowerPoint Transitions;

Using Dictation in PowerPoint;

Creating 3D Barcodes (3R Codes) in PowerPoint;

Inserting Videos into PowerPoint;

Enabling Video Auto-Play;

Adding automatic run;

Timing PowerPoint Transition;

Adding Voice to PowerPoint Presentations;

Adding Music to PowerPoint Presentations;

Creating a PowerPoint Video;

Incorporating the Presenter in PowerPoint Videos.

Part 11: Using Skype as a Video Conferencing Platform

Skype and its functionalities;

The phasing out of Skype and Its alternative;

Creating a Skype Account;

Configuring Skype;

Inviting people to join your Skype contact;

Assigning a camera to your Skype Account;

Accepting and rejecting Skype invitations;

Creating a Skype Profile;

Making Skype To Skype Calls;

Making Telephone Calls in Skype;

Using Skype to Make Video calls;

Setting Skype Security;

Recording Skype Conversations;

Deleting Skype Conversations;

Holding Skype Meetings;

Joining and leaving Skype Meetings.

Part 12: Using Microsoft Teams as a Video Conferencing Platform

Microsoft Teams as a Collaborative Application;

Choosing a Microsoft Team Subscription;

Organisation as a Microsoft Teams Owner;

Creating an Organisation-wide Team, within Teams;

Choosing between Desktop and Web based MS Teams Applications;

Creating Teams in MS Teams;

Facilitating Internal Membership of an Organisation’s Teams;

Facilitating Guest Membership of an Organisation’s Teams;

Creating Channels withing Microsoft Teams;

Channel Functions;

Using Power Pivot;

Using MS Teams in Educational Settings;

Creating Classes in Teams;

Sharing Resources in Microsoft Teams;

Chatting in Microsoft Teams;

Making Audio Calls in Microsoft Teams;

Making Video Calls in Microsoft Teams;

Organising and conducting meetings in Microsoft Teams;

Inviting members and non-members to meetings in Microsoft Teams;

Recording meetings in Microsoft Teams;

Sharing Screens in Microsoft Teams;

Sharing your entire desktop in Microsoft Teams;

Sharing a window in Microsoft Teams;

Sharing individual documents in Microsoft Teams;

Stop sharing in Microsoft Teams;

Turning Video on and off in Microsoft Teams;

Turning sound on and off in Microsoft Teams;

Using Telephone Packages in Microsoft Teams;

Making telephone calls in Microsoft Teams;

Joining and leaving meetings in Microsoft Teams.

 

Part 13: Using Zoom as a Video Conferencing Platform

Zoom as a Video Conferencing Platform;

A Free Zoom Account vs a Subscription Zoom Account;

Creating a Zoom Account;

Creating a Zoom Meeting;

Downloading Zoom on Desktop and Mobile Devices;

Hosting a Zoom Meeting;

Choosing Audio Type for Zoom Meetings;

Using your Video in a Zoom Meeting;

Muting Video in Zoom Meetings;

Different Options for Sending out Zoom Meeting Invitations;

Muting Participants on Entry and during meetings;

Sharing Desktop in Zoom;

Sharing Whiteboard in Zoom;

Chatting to individuals and groups, in Zoom;

Recording Meetings or Conversations in Zoom;

Sharing Files in Zoom;

Host’s facilitation of participants’ individual and group Chats;

Facilitator’s enabling participants’ engagement;

Host ending meeting for individuals and team;

Facilitating participants’ joining;

Hiding Floating Meeting Control in Zoom;

Setting Video-Off Default, from Settings;

Using Virtual Background in Zoom;

Adding Branding and images to Zoom Background;

Using Google and Microsoft Calendars to Schedule Meetings in Zoom;

Managing the ‘New Share’ function in Zoom;

Pausing Screen Share in Zoom;

Resuming Share in Zoom;

Using Annotation in Zoom;

Creating and managing Meeting-Rooms;

Managing your Profile in Zoom;

Personal Meeting-Room and ID, in Zoom.

Part 14: Time Management: A Role Effectiveness Imperative

Time Management Defined

Time in an Organisational Wide Context: Acting in Time

The Cost of Time

Time Management Tools

Maximising Personal Effectiveness

Busy vs. Productive

Time Wasters/Time Robbers/Time Stealers/Time Bandits

Managing Time Wasters/Time Robbers/Time Stealers/Time Bandits

Combating Procrastination

Diffusing the Impact of Others

Handling Interruptions Constructively

Asserting Yourself Politely and Calmly