Board of Directors;
Business Owners;
Business Owners;
Business Professionals;
Directors;
Divisional Managers;
Employees with responsibility of handling conflict
within the organisation;
Entrepreneurs;
Executives;
Human Resource (HR) Consultants;
Human Resource (HR) Development Specialists;
Human Resource (HR) Directors;
Human Resource (HR) Executives;
Human Resource (HR) Generalists;
Human Resource (HR) Managers;
Human Resource (HR) Planners;
Human Resource (HR) Professionals;
Human Resource (HR) Recruitment Specialists;
Human Resource (HR) Strategists;
Human Resource Managers;
Junior Managers;
Managers of Remote or \Online Workers;
Middle Managers;
Senior Managers;
Senior Mangers;
Supervisors of Remote or Online Workers
Supervisors;
Supervisors;
Team Leaders;
Venture Capitalists;
All others who are desirous of mastering the Management
of Remote or Online Workers
Doctor of Philosophy {(PhD) {University College London (UCL) -
University of London)};
MEd Management (University of Bath);
Postgraduate (Advanced) Diploma Science Teacher Ed. (University
of Bristol);
Postgraduate Certificate in Information Systems (University of
West London, formerly Thames Valley University);
Diploma in Doctoral Research Supervision, (University of
Wolverhampton);
Teaching Certificate;
Fellow of the Institute of Management Specialists;
Human Resources Specialist, of the Institute of Management
Specialists;
Member of the Asian Academy of Management (MAAM);
Member of the International Society of Gesture Studies (MISGS);
Member of the Standing Council for Organisational Symbolism (MSCOS);
Member of ResearchGate;
Executive Member of Academy of Management (AOM). There, his
contribution incorporates the judging of competitions, review of
journal articles, and guiding the development of conference
papers. He also contributes to the Disciplines of:
Human Resources;
Organization and Management Theory;
Organization Development and Change;
Research Methods;
Conflict Management;
Organizational Behavior;
Management Consulting;
Gender & Diversity in Organizations; and
Critical Management Studies.
Professor Dr. Crawford has been an Academic in the following UK
Universities:
University of London (Royal Holloway), as Research Tutor;
University of Greenwich (Business School), as Senior Lecturer
(Associate Professor), in Organisational Behaviour and Human
Resource Management;
University of Wolverhampton, (Wolverhampton Business School), as
Senior Lecturer (Associate Professor), in Organisational
Behaviour and Human Resource Management.
London Southbank University (Business School), as Lecturer and
Unit Leader.
His responsibilities in these roles included:
Doctoral Research Supervisor;
Admissions Tutor;
Postgraduate and Undergraduate Dissertation Supervisor;
Programme Leader;
Personal Tutor.
Classroom-Based Duration and Cost: |
Classroom-Based Duration: |
10 Days |
Classroom-Based Cost: |
£10,000.00
Per Delegate |
Group Cost: |
Varies With Group Size |
Group Residential Cost: |
Up To 86% Discount, Based on Numbers. |
Online Synchronous (Video-Enhanced) Duration and
Cost |
Online Duration: |
20
Days @ 3 Hours Per Day |
Online Cost: |
£6,700.00 Per Delegate |
Classroom-Based Course and Programme Cost includes:
Free Continuous snacks throughout the Event Days;
Free Hot Lunch on Event Days;
Free City Tour;
Free Stationery;
Free On-site Internet Access;
Postgraduate Diploma/ Diploma – Postgraduate –or
Certificate of Attendance and Participation – if unsuccessful on
resit.
All Students and Delegates will be given a Selection of our
Complimentary Products, which include:
Our
Branded Leather Conference Folder;
Our
Branded Leather Conference Ring Binder/ Writing Pad;
Our
Branded Key Ring/ Chain;
Our
Branded Leather Conference (Computer – Phone) Bag
– Black or Brown;
Our
Branded 8-16 GB USB Flash Memory Drive,
with Course Material;
Our
Branded Metal Pen;
Our
Branded Polo Shirt.;
Our
Branded Carrier Bag.
Classroom-Based Daily
Schedule
09:30 – 16:30
Scheduled Classroom-Based
Delivery Locations
Central London, UK;
Dubai, UAE;
Kuala Lumpur,
Malaysia;
Amsterdam, The
Netherlands;
Brussels, Belgium;
Paris, France; and
Durban, South Africa;
Other International
Locations, on request.
Course Objectives
By the conclusion of the specified learning and development
activities, delegates will be able to:
Conduct individual
and panel interviews online;
Defend the use of
periodic and exit interviews;
Demonstrate an
awareness of how personnel demand forecast (PDF) is
conducted;
Demonstrate an
understanding of the value of Online Recruitment and
Selection;
Demonstrate their
ability manage recruitment and selection within an
‘Online Resourcing Context’.
Demonstrate their
ability to conduct a human resource audit;
Demonstrate their
ability to conduct a job analysis;
Demonstrate their
ability to determine the type of commitment that
motivate individuals to join an organisation;
Demonstrate their
ability to lead an Online Recruitment and Selection
Team;
Demonstrate their
understanding of the legal bases of Employee Resourcing;
Design an effective
induction package for Remote or Online Workers;
Design job
description and personnel specification for particular
roles;
Use a Candidate
Assessment Form in short listing and interviews;
Weight a Candidate
Assessment Form, on the basis of Job Description and
Personnel Specification
Define a Role Set;
Determine the Role
Segments in particular Role Sets;
Illustrate the
persistence of conflict in the performance of a specific
role;
Resolve conflict that
exist in each scenario;
Illustrate at least
three constraints that an incumbent face, in the
performance f his or her role;
Suggest the
importance of Remote Coffee Mornings, for Remote or
Online Workers;
Demonstrate their
ability to manage a Performance Learning Review (PLR)
Meeting;
Illustrate the
similarities with Management By Objectives (MBO) and
Performance Management;
Review Self
Assessments for PLR;
Rate Continuous
Professional Development Records;
Distinguish between the concepts of ‘role’ and a mere
position;
Demonstrate an understanding of the Boundary
Relationship of a Role Set;
Illustrate the importance of Social Support of an
incumbent;
Explain the concept of Conflict;
Distinguish between Conflict as Commission and Conflict as
Omission;
Defend the desirability of Conflict in Organisations;
Explain the difference between Conflict and Role Conflict;
Distinguish between Inter-Group/ Team Conflict and Intra-Group/
Team Conflict;
Elucidate Conflict as a ‘Functional’ Mechanism;
Distinguish between Apology and Apologia;
Defend the place of Forgiveness in Conflict Resolution;
Explain the place of Praise in Conflict Resolution;
Use Compromise in Conflict Resolution;
Use Mediation in Conflict Resolution Method;
Suggest the importance of Interpersonal Skills in Conflict
Management;
Discuss the Cultural and Gender Differences in Conflict
Management;
Understanding Group Dynamics in Conflict Management;
Use ‘Role Negotiation’ as a Conflict Management Tool;
Argue the case for Mutual Resolution as Conflict Resolution
Mechanism;
Use Collegial Mediation as Conflict Resolution, in a given
scenario;
Debate the use of Hierarchical Intervention as Conflict
Resolution.
Course Contents, Concepts and Issues
Module 1
Managerial Effectiveness: Managing, Recruiting and
Selecting Remotely
Part 1 – Determining Work Allocation and the Autonomy of
Remote or Online Workers
Levels of Worker Autonomy and
Managerial Control of Remote or Online Workers;
Implications of High Managerial Control, and Low Worker
Autonomy for Remote or Online Workers;
Implications of Low Managerial Control and High Worker
Autonomy;
Organisational Operational Control System for Remote or
Online Workers;
Detailed Scheduling and for Remote or Online Workers;
When
should Detailed Scheduling be used for Remote or Online
Workers;
Sequencing in Context;
When
Should Sequencing be Applied; to Remote or Online
Workers?
Loading and Its Positive and Negative Implications for
the performance of Remote or Online Workers;
Co-ordination as a Control Mechanism for Remote or Online
Workers;
Mutual Adjustment and its Operational Implications for
Remote or Online Workers;
Direct Supervision and How it Operates with Remote or
Online Workers;
Standardisation of The Work Process: Its Viability and
Benefits for Remote or Online Working;
Standardisation of Input and Its Importance for Remote
or Online Working;
Standardisation of Output: When Can this be Assured for
Remote or Online Working;
Hosting Virtual Coffee Mornings.
Part 2 - Recruiting and Selecting Remotely
Undertaking Job Analysis;
Designing Job Description;
Designing Personnel Specification;
Market Targeting of Remote or Online Workers;
Designing and Placing Advertisement;
Weighting a Candidate Assessment Form (CAF);
Using a Candidate Assessment Form;
Systematic Short Listing of Candidates;
International E-Selection: Its Organisation, and
Management;
International Video-Based Selection: Understanding and
Addressing Its Associated Problems;
Arranging Pre-test Interviews.
Conducting the interview;
Working Towards Equity;
Interview Scheduling;
Aggregating Scores.
Part 3 - Designing a Web-Based Selection Test
Dissecting the Job Description and Personnel Specification, to
determine testable elements;
Selecting General Test Elements;
Choosing Numeric Test Elements;
Selecting Role-related Test Elements;
Addressing Professional Test Elements;
Weighting Test Elements;
Administering the Selection Test;
Test Scoring;
Progressing or Eliminating Applications.
Part 4 – Organising and Conducting a 2nd Web-based Interview:
Towards a Final Selection
Deciding on Interview Areas, In Line with Job Description and
Personnel Specification;
Designing Objective Interview Questions;
Weighting Interview Questions;
Designing Exploratory Questions;
Creating a welcoming virtual environment;
Conducting the interview;
Working Towards Equity;
Interview Scheduling;
Aggregating Scores;
Identifying or ruling out contraindicators;
Formalising Feedback;
Ranking Choices;
Notifying and Soliciting Acceptance from 1st Order
Preferences;
Notifying unsuccessful candidates, with feedback.
Part 5 – Performance Management For Virtual or Online Workers
Conceptualising Performance Management;
The Historical Context of Management By Objectives (MBO) and
Performance Management;
Establishing Performance Objectives;
Signposting Targets;
Allocating Resources to Remote or Online Workers;
Managing Critical Incidents for Remote or Online Workers;
Conducting Incidental Supervision;
Nodes in the Performance Management Cycle;
Performance Learning Review (PLR) For Remote Workers;
Self-Review: Assessing the Evidence;
Identifying Performance Issues;
Determining Objective Accomplishment;
Identifying Areas for Continuous Professional Development (CPD).
Arranging and Conducting Performance Learning Review (PLR) For
Remote Workers.
Part
6 – Managing Meetings of Remote or Online Workers
Meeting Management in
Context for Remote or Online Workers:
Creating an Effective
Agenda for Meeting of Remote or Online Workers;
Importance of Agenda
for Meetings of Remote or Online Workers;
Steps For Productive
and Effective Meeting;
Averting Groupthink
in Meetings of Remote or Online Workers;
Promoting Teamthink
in Meetings of Remote or Online Workers;
Reducing Time Spent
on Meeting;
Meeting Menaces of
Meetings of Remote or Online Workers:
The Waffler in
Meetings of Remote or Online Workers;
Managing The Turf
Warrior in Meetings of Remote or Online Workers;
The Place of the
‘Assassin’ in Meetings of Remote or Online Workers;
Curbing the
Dominator, during Meeting of Remote or Online Workers;
The Place of the
Interrupter, during Meetings of Remote or Online
Workers.
Averting Meeting
Mismanagement of Remote or Online Workers.
Module 2
Communication Enhancement: Presentations, Meetings and
Conferencing
Part 7: Designing PowerPoint Presentations (1)
Designing PowerPoint Presentations;
Important PowerPoint Conventions;
Choosing PowerPoint Background;
Using PowerPoint Templates;
Using PowerPoint Designs;
Equitizing PowerPoint Background;
Using PowerPoint Scripts;
Adding Animation to PowerPoint Presentations;
Formatting PowerPoint Presentations;
Inserting Images in PowerPoint Presentations;
Inserting Shapes in PowerPoint Presentations;
Arranging Objects in PowerPoint Presentations;
Bringing Objects Forward or Backward in PowerPoint;
Using PowerPoint Transitions;
Using Morph Transition, in PowerPoint;
Using Fade Transition, in PowerPoint;
Using Wipe Transition, in PowerPoint;
Using Split Transition, in PowerPoint;
Using Reveal Transition, in PowerPoint;
Using Cut Transition in PowerPoint;
Using Cut Transition, in PowerPoint;
Using Random Bars Transition, in PowerPoint;
Using Shape Transition, in PowerPoint;
Using Cover and Uncover Transitions, in PowerPoint;
Using Flash Transition, in PowerPoint;
Using Fall Over Transition, in PowerPoint;
Using Drape Transition, in PowerPoint;
Using Curtains Transition, in PowerPoint.
Part 8: Designing PowerPoint Presentations (2)
Using Wind Transition, in PowerPoint;
Using Prestige Transition, in PowerPoint;
Using Fracture Transition, in PowerPoint;
Using Crush Transition, in PowerPoint;
Using Peel Transition, in PowerPoint;
Using Page Curl Transition, in PowerPoint;
Using Airplane Transition, in PowerPoint;
Converting Pen to Text, in PowerPoint.
Using Eyedropper in PowerPoint;
Using Chart Animations in PowerPoint;
Adding Quick access Toolbar to PowerPoint;
Using ‘Smart-Lookup’ in PowerPoint;
Salient PowerPoint Presentation Shortcuts;
Animating Static Images in PowerPoint;
Linking Excel an Spreadsheet to a PowerPoint
Presentations;
Creating an Animated
Graphical Interchange Format (GIF) in PowerPoint;
Embedding Fonts in PowerPoint Files.
Part
9: Designing PowerPoint Presentations (3)
Using Origami Transition, in PowerPoint;
Using Checkerboard Transition, in PowerPoint;
Using Blind Transition, in PowerPoint;
Using Clock Transition, in PowerPoint;
Using Ripple Transition, in PowerPoint;
Using Honeycomb Transition, in PowerPoint;
Using Glitter Transition, in PowerPoint;
Using Shred Transition, in PowerPoint;
Using Flip Transition, in PowerPoint;
Using Gallery Transition, in PowerPoint;
Using Doors Transition, in PowerPoint;
Using Combo Transition, in PowerPoint;
Using Zoom Transition, in PowerPoint;
Adding Effects To PowerPoint Transitions;
Using Dictation in PowerPoint;
Creating 3D Barcodes (3R Codes) in PowerPoint;
Inserting Videos into PowerPoint;
Enabling Video Auto-Play;
Adding automatic run;
Timing PowerPoint Transition;
Adding Voice to PowerPoint Presentations;
Adding Music to PowerPoint Presentations;
Creating a PowerPoint Video;
Incorporating the Presenter in PowerPoint Videos.
Designing PowerPoint Presentations;
Important PowerPoint Conventions;
Choosing PowerPoint Background;
Using PowerPoint Templates;
Using PowerPoint Designs;
Equitizing PowerPoint Background;
Using PowerPoint Scripts;
Adding Animation to PowerPoint Presentations;
Formatting PowerPoint Presentations;
Inserting Images in PowerPoint Presentations;
Inserting Shapes in PowerPoint Presentations;
Using PowerPoint Transitions;
Using Morph Transition, in PowerPoint;
Using Fade Transition, in PowerPoint;
Using Wipe Transition, in PowerPoint;
Using Split Transition, in PowerPoint;
Using Reveal Transition, in PowerPoint;
Using Cut Transition in PowerPoint;
Using Cut Transition, in PowerPoint;
Using Random Bars Transition, in PowerPoint;
Using Shape Transition, in PowerPoint;
Using Cover and Uncover Transitions, in PowerPoint;
Using Flash Transition, in PowerPoint;
Using Fall Over Transition, in PowerPoint;
Using Drape Transition, in PowerPoint;
Using Curtains Transition, in PowerPoint;
Using Wind Transition, in PowerPoint;
Using Prestige Transition, in PowerPoint;
Using Fracture Transition, in PowerPoint;
Using Crush Transition, in PowerPoint;
Using Peel Transition, in PowerPoint;
Using Page Curl Transition, in PowerPoint;
Using Airplane Transition, in PowerPoint.
Part 10: Designing PowerPoint Presentations (4)
Using Origami Transition, in PowerPoint;
Using Checkerboard Transition, in PowerPoint;
Using Blind Transition, in PowerPoint;
Using Clock Transition, in PowerPoint;
Using Ripple Transition, in PowerPoint;
Using Honeycomb Transition, in PowerPoint;
Using Glitter Transition, in PowerPoint;
Using Shred Transition, in PowerPoint;
Using Flip Transition, in PowerPoint;
Using Gallery Transition, in PowerPoint;
Using Doors Transition, in PowerPoint;
Using Combo Transition, in PowerPoint;
Using Zoom Transition, in PowerPoint;
Adding Effects To PowerPoint Transitions;
Using Dictation in PowerPoint;
Creating 3D Barcodes (3R Codes) in PowerPoint;
Inserting Videos into PowerPoint;
Enabling Video Auto-Play;
Adding automatic run;
Timing PowerPoint Transition;
Adding Voice to PowerPoint Presentations;
Adding Music to PowerPoint Presentations;
Creating a PowerPoint Video;
Incorporating the Presenter in PowerPoint Videos.
Part 11: Using Skype as a Video Conferencing Platform
Skype and its functionalities;
The phasing out of Skype and Its alternative;
Creating a Skype Account;
Configuring Skype;
Inviting people to join your Skype contact;
Assigning a camera to your Skype Account;
Accepting and rejecting Skype invitations;
Creating a Skype Profile;
Making Skype To Skype Calls;
Making Telephone Calls in Skype;
Using Skype to Make Video calls;
Setting Skype Security;
Recording Skype Conversations;
Deleting Skype Conversations;
Holding Skype Meetings;
Joining and leaving Skype Meetings.
Part 12: Using Microsoft Teams as a Video Conferencing Platform
Microsoft Teams as a Collaborative Application;
Choosing a Microsoft Team Subscription;
Organisation as a Microsoft Teams Owner;
Creating an Organisation-wide Team, within Teams;
Choosing between Desktop and Web based MS Teams
Applications;
Creating Teams in MS Teams;
Facilitating Internal Membership of an Organisation’s
Teams;
Facilitating Guest Membership of an Organisation’s
Teams;
Creating Channels withing Microsoft Teams;
Channel Functions;
Using Power Pivot;
Using MS Teams in Educational Settings;
Creating Classes in Teams;
Sharing Resources in Microsoft Teams;
Chatting in Microsoft Teams;
Making Audio Calls in Microsoft Teams;
Making Video Calls in Microsoft Teams;
Organising and conducting meetings in Microsoft Teams;
Inviting members and non-members to meetings in
Microsoft Teams;
Recording meetings in Microsoft Teams;
Sharing Screens in Microsoft Teams;
Sharing your entire desktop in Microsoft Teams;
Sharing a window in Microsoft Teams;
Sharing individual documents in Microsoft Teams;
Stop sharing in Microsoft Teams;
Turning Video on and off in Microsoft Teams;
Turning sound on and off in Microsoft Teams;
Using Telephone Packages in Microsoft Teams;
Making telephone calls in Microsoft Teams;
Joining and leaving meetings in Microsoft Teams.
Part 13: Using Zoom as a Video Conferencing Platform
Zoom as a Video Conferencing Platform;
A Free Zoom Account vs a Subscription Zoom Account;
Creating a Zoom Account;
Creating a Zoom Meeting;
Downloading Zoom on Desktop and Mobile Devices;
Hosting a Zoom Meeting;
Choosing Audio Type for Zoom Meetings;
Using your Video in a Zoom Meeting;
Muting Video in Zoom Meetings;
Different Options for Sending out Zoom Meeting
Invitations;
Muting Participants on Entry and during meetings;
Sharing Desktop in Zoom;
Sharing Whiteboard in Zoom;
Chatting to individuals and groups, in Zoom;
Recording Meetings or Conversations in Zoom;
Sharing Files in Zoom;
Host’s facilitation of participants’ individual and
group Chats;
Facilitator’s enabling participants’ engagement;
Host ending meeting for individuals and team;
Facilitating participants’ joining;
Hiding Floating Meeting Control in Zoom;
Setting Video-Off Default, from Settings;
Using Virtual Background in Zoom;
Adding Branding and images to Zoom Background;
Using Google and Microsoft Calendars to Schedule
Meetings in Zoom;
Managing the ‘New Share’ function in Zoom;
Pausing Screen Share in Zoom;
Resuming Share in Zoom;
Using Annotation in Zoom;
Creating and managing Meeting-Rooms;
Managing your Profile in Zoom;
Personal Meeting-Room and ID, in Zoom.
Part
14: Time Management: A Role Effectiveness Imperative
Time Management Defined
Time in an Organisational Wide Context: Acting in Time
The Cost of Time
Time Management Tools
Maximising Personal Effectiveness
Busy vs. Productive
Time Wasters/Time Robbers/Time Stealers/Time Bandits
Managing Time Wasters/Time Robbers/Time Stealers/Time Bandits
Combating Procrastination
Diffusing the Impact of Others
Handling Interruptions Constructively
Asserting Yourself Politely and Calmly
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