PG Dip in Oil, Gas, Shale Drilling, Reservoir Eng., Adv Bus English Comm

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Programme Number 241 - Oil and Gas Drilling, Reservoir Engineering, Shale Gas Drilling and Advanced Business English Communication, Programme, Leading to Postgraduate Diploma in Oil and Gas Drilling, Reservoir Engineering and Business English Communication. .


Programme Co-ordinator:        

Prof. Dr. R. B. Crawford is Programme Coordinator. He is the Director of HRODC Postgraduate Training Institute, A Postgraduate-Only Institution. He has the following Qualifications and Affiliations:

Doctor of Philosophy {(PhD) {University College London (UCL) - University of London)};

MEd Management (University of Bath);

Postgraduate (Advanced) Diploma Science Teacher Ed. (University of Bristol);

Postgraduate Certificate in Information Systems (University of West London, formerly Thames Valley University);

Diploma in Doctoral Research Supervision, (University of Wolverhampton);

Teaching Certificate;

Fellow of the Institute of Management Specialists;

Human Resources Specialist, of the Institute of Management Specialists;

Member of the Asian Academy of Management (MAAM);

Member of the International Society of Gesture Studies (MISGS);

Member of the Standing Council for Organisational Symbolism (MSCOS);

Member of ResearchGate;

Executive Member of Academy of Management (AOM). There, his contribution incorporates the judging of competitions, review of journal articles, and guiding the development of conference papers. He also contributes to the Disciplines of:

Human Resources;

Organization and Management Theory;

Organization Development and Change;

Research Methods;

Conflict Management;

Organizational Behavior;

Management Consulting;

Gender & Diversity in Organizations; and

Critical Management Studies.

Professor Dr. Crawford has been an Academic in the following UK Universities:

University of London (Royal Holloway), as Research Tutor;

University of Greenwich (Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

University of Wolverhampton, (Wolverhampton Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

London Southbank University (Business School), as Lecturer and Unit Leader.

His responsibilities in these roles included:

Doctoral Research Supervisor;

Admissions Tutor;

Postgraduate and Undergraduate Dissertation Supervisor;

Programme Leader;

Personal Tutor.


For Whom This Programme is Designed

This Programme is Designed For:

Drilling Engineers;

Process Engineers;


Well Engineers;


Workover Personnel;

Petroleum – Oil and Gas – Engineers;

Petroleum – Oil and Gas – Accountants;

Petroleum – Oil and Gas – Value Engineers;

Petroleum – Oil and Gas – Strategic Planning Officers;

Petroleum – Oil and Gas – Venture Capitalists;

Shale Gas Drilling Experts;

Oil and Gas Mineral Rights Holders;

Oil and Gas Mineral Rights Leasers;

Petroleum – Oil and Gas – Human Resource management (HRM) Personnel;

National and State Mineral (Oil and Gas) Officials);

Petroleum – Oil and Gas – Fund Managers;

All others with a genuine Interest in Petroleum – Oil and Gas – On-Shore and Deepwater Drilling Operations.



Intensive Full-Time {3 Months (5 Days -30 Hours) per Week}

Cost: £45,000.00 Per Student               


The programme cost does not include living accommodation. However, students and delegates are treated to the following:

Free Continuous snacks throughout the Event Days;  

Free Hot Lunch on Event Days;                           

Free City Tour;             

Free Stationery;                               

Free On-site Internet Access;

HRODC Postgraduate Training Institute’s   Diploma – Postgraduate; or

Certificate of Attendance and Participation – if unsuccessful on resit.


HRODC Postgraduate Training Institute’s Complimentary Products include

HRODC Postgraduate Training Institute’s Leather Conference Folder;

HRODC Postgraduate Training Institute’s Leather Conference Ring Binder/ Writing Pad;

HRODC Postgraduate Training Institute’s Key Ring/ Chain;

HRODC Postgraduate Training Institute’s Leather Conference (Computer – Phone) Bag – Black or Brown;

HRODC Postgraduate Training Institute’s 8GB USB Flash Memory Drive, with Course/ Programme Material;

HRODC Postgraduate Training Institute’s Metal Pen;

HRODC Postgraduate Training Institute’s Polo Shirt.


Location:  Central London and International Locations 


Module 1: Deepwater Drilling Operations and Well Control (Quad Credit)




*       Exploring the Deepwater

*       Identifying the Prospect

*       Drilling a Wildcat

*       Deepwater Plays in Context

*       Geology the Shelf vs. the Deepwater

*       Drilling and Completing Wells

*       The Well Plan

*       Rig Selection

*       Drilling

*       Completing the Well

*       Special Problems

*       Development Systems

*       Development Systems Choices

*       Choosing Development Systems

*       Fixed Structures

*       The Concrete Flatform

*       The Compliant Tower

*       Installing Platforms

*       Installing Concrete Gravity Platform

*       Setting the Pipeline Riser

*       Floating Production Systems

*       Tension Leg Platforms TLP

*       Monocolumn TLP

*       Floating Production Storage and Offloading Unit(FPSO)

*       Floating, Drilling, Production, Storage Offloading Unit (FDPSO)

*       Floating Production Storage Vessel (FPS)

*       Spars

*       Mooring Spreads

*       Subsea Systems

*       Wells

*       Manifold And Sleds

*       Flowline Jumpers and Gathering

*       Umbilicals and Flying Leads

*       Control Systems

*       Flow Assurance

*       System Architecture and Installation

*       ROVS

*       Topsides

*       Oil Treatment

*       Water Treatment

*       Gas Treatment

*       Safety Systems

*       Auxiliary Systems

*       Pipelines Flowlines and Risers

*       The Boon and Bane of Buoyancy

*       Laying Pipe

*       Bottom Conditions

*       Risers

*       Pipeline System Operations

*       Technology and Third Wave




Equipment in Well Control Operations


*       Pressure, Erosion, Corrosion and Vibration

*       Pressure

*       Vibration

*       Erosion

*       Corrosion

*       Threaded Connections

*       The Stack

*       The Choke Line

*       The Choke Manifold

*       The Valves

*       The Drilling Choke

*       The Panic Line

*       The Header

*       The Separator

*       The Kill Line

*       The Stabbing Valve


Classic Pressure Control Procedures While Drilling


*       Causes of Well Kicks and Blowouts

*       Mud Weight Less Than Formation Pore Pressure

*       Failure To Keep The Hole Full And Swabbing While Tripping

*       Lost Circulation

*       Mud Cut

*       Indications of a Well Kick

*       Sudden Increase In Drilling Rate

*       Increase In Pit Level Or Flow Rate

*       Change In Pump Pressure

*       Reduction In Drill Pipe Weight

*       Gas, Oil Or Water-Cut Mud

*       Shut-In Procedure

*       Circulating Out The Influx

*       Theoretical Considerations

*       Gas Expansion

*       The U-Tube Model

*       The Driller’s Method

*       The Wait And Weight Method


Pressure Control Procedures While Tripping


*       Causes of Kicks While Tripping

*       Trip Sheets and Filling Procedures

*       Periodic Filling Procedure

*       Continuous Filling Procedure

*       Tripping in the Hole

*       Shut-In Procedure

*       Well Kicks While Tripping

*       Stripping in the Hole


Special Conditions, Problems and Procedures in Well Control


*       Significance of Surface Pressures

*       A Kick Is Taken While Drilling

*       Influx Migration

*       Safety Factors in Classical Pressure Control Procedures

*       Circulating a Kick Off Bottom

*       Classical Procedures - Plugged Nozzle Effect

*       Classical Procedures – Drill String Washout Effect

*       Determination of Shut-In Drill Pipe Pressures

*       Determination of the Type of Fluid That Entered the Wellbore

*       Frictional Pressure Losses

*       Annulus Pressure Profiles With Classical Procedures

*       Constant Casing Pressure, Constant Drill Pipe Pressure and Modification of the Wait and Weight Method

*       The Low Choke Pressure Method

*       Reverse the Bubble Out Through the Drill Pipe

*       The Overkill Wait and Weight Method

*       Slim Hole Drilling - Continuous Coring Considerations

*       Stripping With Influx Migration

*       Oil-Base Mud in Pressure and Well Control Operations

*       Fire

*       Solubility of Natural Gas in Oil-base Mud

*       Floating Drilling and Subsea Operation Considerations

*       Subsea Stack

*       Spacing Out

*       Shut-In Procedures

*       Floating Drilling Well Control Problems

*       Fluctuations in Flow Rate and Pit Volume

*       Frictional Loss in the Choke Line

*       Reduced Fracture Gradient

*       Trapped Gas after Circulating Out a Kick

*       Deep Water Floating Drilling

*       Shallow Gas Kicks


Fluid Dynamics in Well Control


*       Kill-Fluid Bullheading

*       Kill-Fluid Lubrication - Volumetric Kill Procedure

*       Dynamic Kill Operations

*       The Momentum Kill




Selection of Drilling Practices


*       Introduction

*       Surface Equipment

*       When And How To Close The Well

*       Gas-Cut Mud

*       The Closed Well

*       Kick Control Procedures

*       Driller’s Method

*       Engineer’s Method

*       Volumetric Method

*       Maximum Casting Pressure

*       Maximum Borehole Pressure


  Fishing Operations and Equipment


*       Causes and Prevention

*       Pipe Recovery And Free Point

*       Parting The Pipe

*       Chemical Cut

*       Jet Cutter

*       Internal Mechanical Cutter

*       Outside Mechanical Cutter

*       Multi-String Cutter

*       Severing tool

*       Washover Back-off Safety Joint/Washover Procedures

*       Jars, Bumper Subs And Intensifiers

*       Drill Collars in a Jarring Assembly

*       Fluid Accelerator or Intensifier

*       Attachment Devices

*       Cutlip Screw-in Sub

*       Skirted Screw-in Assembly

*       External Engaging Devices

*       Series 150 Releasing and Circulating Overshot

*       High-Pressure Pack-Off

*       Oversize Cutlip Guide

*       Wallhook Guide

*       Hollow Mill Container and Hollow Mill

*       Bowen Series 70 Short Catch Overshot

*       Internal Engaging Devices

*       Box Taps and Taper Taps

*       Fishing For Junk

*       Poor Boy Junk Basket

*       Boot Basket

*       Core Type Junk Basket

*       Jet Powered Junk Baskets and Reverse Circulating Junk Baskets

*       Hydrostatic Junk Baskets

*       Milling Tools

*       Mill Design

*       Impression Block

*       Fishing Magnets

*       Junk Shots

*       Abandonment

*       Wirelines

*       Wireline Construction

*       Electrical Conductors

*       Simple Armored Wirelines

*       Armored Wirelines with Electrical Conductors

*       Wireline Operating and Breaking Strength

*       Wireline Stretching


Casing and Casing String Design


*       Types Of Casing

*       Casing Data

*       Process of Manufacture

*       Material Requirements (Section 7, API Specification 5CT)

*       Dimensions, Masses, Tolerances (Section, 8 API Specification 5CT)

*       Elements of Threads

*       Extreme-Line Casing (Integral Connection)

*       Thread Protectors

*       Joint Strength (Section 9 of API 5C3)

*       Combination Casing Strings

*       Design Consideration

*       Surface and Intermediate Strings

*       Production String

*       Tension Load

*       Compression Load

*       Running And Pulling Casing

*       Preparation and Inspection Before Running

*       Drifting of Casing

*       Stabbing, Making Up, and Lowering

*       Field Makeup

*       Casing Landing Procedure

*       Care of Casing in Hole

*       Recovery of Casing

*       Causes of Casing Troubles


Well Cementing


*       Introduction

*       Chemistry of Cements

*       Cementing Principles

*       Standardization and Properties of Cements

*       Properties of Cement Slurry and Set Cement

*       Specific Weight

*       Thickening Time

*       Strength of Set Cement

*       Cement Additives

*       Specific Weight Control

*       Thickening Setting Time Control

*       Filtration Control

*       Viscosity Control

*       Special Problems Control

*       Primary Cementing

*       Normal Single-Stage Casing Cementing

*       Large-Diameter Casing Cementing

*       Multistage Casing Cementing

*       Liner Cementing

*       Secondary Cementing

*       Squeeze Cementing


Tubing and Tubing String Design


*       API Physical Property Specifications

*       Dimensions, Weights and Lengths

*       Performance Properties

*       Running and Pulling Tubing

*       Preparation and Inspection Before Running

*       Stabbing, Making Up and Lowering

*       Field Makeup

*       Pulling Tubing

*       Causes of Tubing Trouble

*       Selection of Wall Thickness and Steel Grade of Tubing

*       Tubing Elongation/Contraction Due to the Effect of Changes in Pressure and Temperature

*       Packer-To-Tubing Force

*       Permanent Corkscrewing

*       Packers

*       Protecting the Casing

*       Safety

*       Energy Conservation

*       Improve Productivity

*       Piston Effect

*       Buckling Effect

*       Ballooning Effect

*       Temperature Effect

*       Total Effect

*       Coiled Tubing




Special Services in Well Control   


*       Snubbing

*       Equipment and Procedures

*       The Snubbing Stack

*       The Snubbing Procedure

*       Snubbing Equipment

*       Theoretical Considerations

*       Equipment Specifications

*       Buckling Considerations

*       Special Buckling Considerations

*       Fire Fighting and Capping   

*       Fire Fighting

*       Extinguishing the Fire

*       Capping the Well

*       Freezing

*       Hot Tapping

*       Jet Cutting


Relief Well Design and Operations


*       History

*       Ulsel and Magnetic Interpretation Introduced

*       Schad’s Contribution

*       Magrange Developed

*       Wellspot Developed

*       Magrange and Wellspot Compared

*       Reliability of Proximity Logging

*       Reliability of Commercial Wellbore Survey Instruments

*       Subsurface Distance Between Relief Well and Blowout

*       Surface Distance Between Relief Well and Blowout

*       Summary

*       Relief Well Plan Overview


The Underground Blowout


*       Casing Less Than 4000 Feet

*       Pipe Below 4000 Feet

*       Charged Intervals - Close Order Seismic - Vent Wells

*       Shear Rams

*       Cement and Barite Plugs



Contingency Planning


The Al-Awda Project: The Oil Fires of Kuwait


*       Overview of the Project

*       The Problems

*       The Wind

*       Logistics

*       Water

*       Ground Fires

*       Oil Lakes

*       The Coke piles

*       Control Procedures

*       The Stinger

*       The Capping Spool

*       The Capping Stack

*       Extinguishing the Fires

*       Water

*       Nitrogen

*       Explosives

*       Novel Techniques

*       Cutting

*       Statistics

*       Safety



Module 2: Petroleum – Oil and Gas – Reservoir Engineering Practice


Quad Credit


Porosity of Reservoir Rocks


*       Total Porosity and Effective Porosity

*       Sources of Porosity Data

*       Applications of Porosity Data

*       Permeability and Relative Permeability

*       Sources of Permeability Data

*       Relative Permeability

*       Sources of Relative Permeability

*       Three-Phase Relative Permeability

*       Applications of Permeability and Relative Permeability

*       Reservoir Fluid Saturations

*       Determination of Water Saturations

*       Determination of Reservoir Productive Intervals

*       Pressure-Volume-Temperature (PVT) Properties

*       Gas and Gas-Condensate Properties

*       Pseudo-critical Properties of Gas Mixtures

*       Wet Gas and Gas Condensate

*       Correlations for Gas Compressibility Factor

*       Gas Formation Volume Factor (FVF)

*       Gas Density

*       Gas Viscosity

*       Gas Coefficient of Isothermal Compressibility

*       Correlations for Calculation of Oil PVT Properties

*       Correlations for Calculation of Water PVT Properties


Reservoir Fluid Sampling and PVT laboratory Measurements

*       Overview of Reservoir Fluid Sampling

*       Reservoir Type and State

*       Well Conditioning

*       Subsurface Sampling Methods and Tools

*       Wire Line Formation Testers

*       PVT Laboratory Measurements

*       Applications of Laboratory PVT Measurements


Typical Reservoir Fluid Study for a Black Oil Sample

*       Reservoir Fluid Summary

*       Calculated Analysis of Reservoir Fluid

*       Pressure-Volume Properties at 212°F (Constant Composition Expansion)

*       Differential Liberation at 212°F

*       Gas Differentially Liberated at 212°F

*       Viscosity Data at 212°F

*       Comparison of Reservoir Oil Flash Liberation Tests


Typical Reservoir Fluid Study for a Gas Condensate Sample

*       Summary of Reservoir Data and Surface Sampling Conditions

*       Chromatograph Analysis of Separator Gas at 1140 psig and 92°F

*       Chromatograph Analysis of Separator Liquid at 1140 psig and 92°F

*       Composition of Reservoir Fluid (Calculated)

*       Measured Saturation Pressures from Stepwise Recombination at 267°F

*       Pressure-Volume Properties of Reservoir Fluid at 267°F (or CCE)

*       Depletion Study at 267°F: Hydrocarbon Analyses of Produced Well stream (Mole %)

*       Retrograde Condensation During Gas Depletion at 267°F


PVT Properties Predictions from Equations of State


*       Historical Introduction to Equations of State

*       van der Waals (vdW) EOS

*       Soave-Redlich-Kwong (SRK) EOS

*       Peng-Robinson (PR) EOS

*       Phase Equilibrium of Mixtures

*       Roots from Cubic EOS

*       Volume Translation

*       Two-Phase Flash Calculation

*       Bubble Point and Dew Point Pressure Calculations

*       Characterization of Hydrocarbon Plus Fractions

*       Phase Equilibrium Predictions with Equations of State


The General Material Balance Equation


*       Derivation of the General Material Balance Equation (GMBE)

*       The GMBE for Gas Reservoirs

*       Discussion on the Application of the GMBE


Gas Reservoirs

*       Volumetric Gas Reservoirs

*       Gas Reservoirs with Water Influx

*       Water Influx Models

*       Geopressured Gas Reservoirs

*       Case Histories of Two Gas Reservoirs

*       Correlations for Estimating Residual Gas Saturations for Gas Reservoirs under Water Influx

*       Dimensionless Pressure for Finite and Infinite Aquifers

*       Dimensionless Pressure for Infinite Aquifers

*       Oil Reservoirs

*       Oil Reservoir Drive Mechanisms

*       Gravity Drainage Mechanism

*       Volumetric Under-saturated Oil Reservoirs

*       Under-saturated Oil Reservoirs with Water Influx

*       Volumetric Saturated Oil Reservoirs

*       Material Balance Approach for Saturated Oil Reservoirs with Water Influx

*       Case History of Manatee Reservoirs


Fluid Flow in Petroleum Reservoirs


*       Fluid Types

*       Definition of Fluid Flow Regimes

*       Darcy Fluid Flow Equation

*       Radial Forms of the Darcy Equation

*       Derivation of the Continuity Equation in Radial Form

*       Derivation of Radial Diffusivity Equation for Slightly Compressible Fluids

*       Solutions of the Radial Diffusivity Equation for Slightly Compressible Fluids

*       Derivation of the Radial Diffusivity Equation for Compressible Fluids

*       Transformation of the Gas Diffusivity Equation with Real Gas Pseudo-Pressure Concept

*       The Superposition Principle

*       Well Productivity Index

*       Well Injectivity Index



Module 3: Shale Gas Drilling (Hydrofracking)


Double Credit


*       Shale Gas

*       Tight Gas

*       Sour Gas

*       Shale Oil

*       Oil Shale

*       Tar Sands

*       Coal Bed Methane

*       Coal Gasification

*       Synfuel

*       Shale Gas Drilling (Hydrofracking), Defined

*       Evolution of Shale Gas Drilling

*       Uses of Shale Gas Drilling

*       Hydrofracking a Well

*       Horizontal Well vs. Vertical Well

*       Hydrofracking Fluids

*       Sale Plays

*       Who Derive Benefits from Shale Gas Drilling

*       Impact of Shale Oil and Gas on the US Economy

*       The Effect of Shale Gas in the Price of Natural Gas

*       The Impact of Cheap Gas in the Petrochemical Industry

*       The Impact of Natural Gas Prices in the Chemical Companies

*       The ‘Halo Effect’ of Gas Prices on Other Industries

*       Non-Industrial Benefits of Shale Gas Drilling

*       The Effect of New Shale-Gas Supplies on the Global Energy Market

*       The Impact of Shale Gas Drilling on Transportation

*       The Impact of Hydrofracking on Water Supplies

*       Halliburton Loophole

*       Shale Gas Drilling and Global Warming

*       Shale Gas Drilling: Miscellaneous Information

*       Biggest Concern In Terms of Water Supply

*       Fracking and Aquifiers

*       The Effect of Shale Gas Drilling on Groundwater

*       Chemicals in Hydrofracking Fluids

*       Disposing Flowback

*       Injection Wells

*       Shale Gas Drilling and Earthquake

*       Fugitive Emissions

*       The Impact of Shale Gas Drilling on Animal and Human Health

*       Shale Gas Drilling in USA

*       Shale Gas Drilling in UK



Module 4: Advanced Business English Communication


Double Credit


Grammar and the Different Parts of Speech


*       An Overview of English Grammar

*       Spelling Unusual Words

*       The Silent Vowel

*       The Peculiars

*       Word Formation

*       Root, Base and Affix

*       Simple, Complex and Compound Words

*       Speech Organisation –

*       Nouns –

*       Singular and Plural Nouns

*       Common Nouns

*       Proper Nouns

*       ‘Noun in a position’,

*       Countable Noun

*       Uncountable Noun

*       Noun Phrase

*       Introduction

*       Parts of a Noun Phrase

*       Modifiers of the Noun Head

*       Pronouns –

*       Types of Pronouns

*       Relative Pronoun

*       Reciprocal Pronoun

*       Personal Pronoun

*       Indefinite Pronoun  

*       Demonstrative Pronoun 

*       Reflexive Pronoun    

*       Interrogative Pronoun

*       Verbs –

*       Regular Verbs

*       Irregular Verbs

*       Transitive

*       Intransitive Verbs

*       Auxiliary Verbs

*       Verb Phrase

*       Introduction

*       Structure of the Verb Phrase

*       Finite and Non-Finite Verb Phrases

*       Modifiers of the Verb

*       Preposition and Phrasal Verbs

*       Adjectives

*       Adverbs

*       Adverbials

*       Prepositions

*       Exclamations or Interjections

*       Conjunction

*       Gerunds

*       The Superlatives

*       Using Tense appropriately –

*       Present Tense

*       Past Tense

*       Simple Present Tense

*       Present Perfect Tense

*       Pluperfect or Past Perfect Tense

*       Future tense

*       Fundamentals of Reported Speech

*       Subjects and Objects         

*       Relating number of verb to number of subject or object

*       Clauses

*       Main clauses

*       Subsidiary clauses

*       Types of clauses –

*       Defining Clauses

*       Non-Defining Clauses

*       Noun Clauses

*       Adjectival Clauses

*       Adverbial Clauses

*       The Uses of Will/Would

*       The Uses of Shall

*       The Uses of Should

*       The Uses of Can/Could

*       The Uses of May/Might

*       The Uses of Must


Simple Sentence Patterns


*       Sentences

*       Clausal Sentence

*       Compound Sentences

*       Subject and Predicate

*       Form and Function

*       Basic Patterns

*       Semantic Roles

*       Complex Sentences

*       Introduction

*       Subordinate and Superordinate Clauses

*       Subordinate Clause and Matrix Clause

*       Structure of a Subordinate Clause

*       Functions of a Subordinate Clause

*       Adjectival Clauses

*       Appositive Clauses

*       Adverbial Clauses

*       Analysis of Complex Sentences




*       Introduction

*       Compound Sentences and Coordinate Clauses

*       Ellipsis in Coordinated Clauses

*       Meaning Related to Coordinating Conjunctions

*       Coordination of the Constituents of a Sentence




*       Simple Sentences and Focus

*       Cleft Sentences

*       Pseudo-cleft Sentences


Writing Mechanics


*       External Marks and the Comma

*       Punctuation

*       The Period

*       The Question Mark

*       The Exclamation Point

*       The Comma

*       Other Internal Marks

*       The Semicolon

*       The Colon

*       The Dash

*       The Hyphen

*       Quotation Marks

*       Parentheses

*       The Apostrophe

*       Abbreviations, Capitalisation, and Number Expression

*       Abbreviation

*       Capitalisation

*       Abbreviation


Presentation of Business Documents


*       Parts of a Business Letter

*       Business Letter Formats

*       Styles in Business Correspondence

*       Open Punctuation

*       Memos

*       Fax Messages


Structuring Your Communications


*       4-Point Plan

*       Introduction, Jumping-Off Point

*       Details, Including Facts, Figures, Evidence

*       Conclusion, Incorporating Response, Suggestions, Expectations, Recommendations or Action

*       Closure, Ending


Language and Tone


*       The Weakest Link in Your Business Writing

*       Ten Steps to Good Business Writing


Writing to Clients and Customers


*       Neutral or Positive Messages

*       Negative Messages

*       Persuasive Messages


Communicating with Customers


*       Customer Service

*       Importance of Customer Service

*       Customer Service Culture

*       Customer Interaction

*       Managing Challenging Situations

*       Face-to-Face Communication

*       Communication and Your Voice

*       Parts of a Conversation

*       Telephone Conversation

*       Effective Telephone Communication

*       Outgoing Calls

*       Incoming Calls


E-mail Management


*       The Explosive Growth of E-Mail

*       Seven Deadly Sins of Working with E-Mail

*       The Good, the Bad and the Ugly of E-Mail

*       The Weakest Link in Your E-Mails

*       How Can You Make E-Mail Work For You?

*       Customer Care and E-Mail

*       Creating Electronic Rapport

*       E-Mail @ Work

*       Netiquette


Business Reports and Proposals


*       Writing the Business Reports

*       Starting Point

*       Introduction

*       Types of Business Reports

*       Periodic Reports

*       Progress Reports

*       Data Reports

*       Recommendation Reports

*       Business Report Format

*       Guidelines for Report Writing

*       Determining the Purpose of the Report

*       Understanding the Audience Needs

*       Brainstorming about the Topic

*       Researching the Topic

*       Arranging the Major Points

*       Writing the Rough Draft

*       Revising the Rough Draft

*       Reviewing the Appearance of Rough Draft

*       Preparing the Final Copy

*       Presenting the Report

*       Writing Business Proposal

*       Starting Point

*       Introduction

*       Organising Persuasive Proposal

*       Using Logical Order

*       Using Psychological Order

*       Solid Evidence

*       Writing Strategies for Proposal

*       Determining the Requirements for the Proposal

*       Determining the Audience

*       Creating an Outline

*       Revising the Proposal

*       Polishing the Proposal


Programme Number 241 - Oil and Gas Drilling, Reservoir Engineering, Shale Gas Drilling and Advanced Business English Communication, Intensive Full-Time {3 Months (5 Days -30 Hours) per Week} Programme, Leading to Postgraduate Diploma in Oil and Gas Drilling, Reservoir Engineering and Business English Communication.