ISO 9000 Quality Systems, Postgraduate Course
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Course#024 - ISO 9000 Quality Systems Course, Leading to Diploma – Postgraduate – in ISO 9000 Quality Systems, 30 Credit-Hours, accumulating to a Postgraduate Certificate, with 150 additional Credit-Hours, and a Postgraduate Diploma, with 330 additional Credit-Hours, delivered in London, Dubai, Jeddah, Abu Dhabi, Kuala Lumpur, etc. ISO 9000 9000 Quality Systems Seminar or Course includes Why quality standards matter, What is the International Organisation for Standardization (ISO), ISO Structure, ISO Code of Ethics, What 'international standardization' means, How ISO standards benefit society, The hallmarks of the ISO brand, ISO and world trade, ISO and developing countries, How to recognize an ISO standards, The ISO Standards: An Introduction, ISO Standards – ISO 9000 and ISO 1400: An Overview, The ISO 9000 Family, Objectives of ISO 9000, The clients or customers’ quality requirements, General Regulatory Quality Requirements, Enhancing client and customer satisfaction, Towards Continuous Quality Improvement, ISO Quality Principles, Principle 1 Client or Customer focus,

 

Principle 2 Leadership, Principle 3 Involvement of people, Principle 4 Process approach, Principle 5 Systems approach, Principle 6 Continuous improvement, Principle 7 Factual approach to decision making, Principle 8 Mutually beneficial supplier relationships, The ISO 9000:2000 series, ISO 9000:2005 Quality systems - Fundamentals and vocabulary, ISO 9001:2000 Quality systems – Requirements, ISO 9004:2000 Quality systems - Guidelines for performance improvements, ISO 19011:2002 Guidelines for quality and/or environmental systems auditing, The ISO 9000 Quality Standards, IWA 1:2001 to IWA 1:2005 (International Workshop Agreement) - Guidelines for process improvements in health service organizations, IWA 2:2003-Quality systems - Guidelines for the application of ISO 9001:2000 in education,  IWA 4:2005-Quality systems -- Guidelines for the application of ISO 9001:2000 in local government, ISO Guide 34:2000-General requirements for the competence of reference material producers, ISO Guide 34:2000/Cor 1:2003- ISO 9000:2005-Quality management systems -- Fundamentals and vocabulary, ISO 9001:2000-Quality management systems – Requirements, ISO 9004:2000-Quality management systems -- Guidelines for performance improvements,

 

ISO 10002:2004-Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations, ISO 10005:2005-Quality management systems -- Guidelines for quality plans, ISO 10006:2003-Quality management systems -- Guidelines for quality management in projects, ISO 10007:2003-Quality management systems -- Guidelines for configuration management, ISO 10012:2003-Measurement management systems -- Requirements for measurement processes and measuring equipment, ISO/TR 10013:2001-Guidelines for quality management system documentation, ISO/TR 10014:1998-Guidelines for managing the economics of quality, ISO 10015:1999-Quality management -- Guidelines for training, ISO/TR 10017:2003-Guidance on statistical techniques for ISO 9001:2000, ISO 10019:2005-Guidelines for the selection of quality management system consultants and use of their services, ISO/TR 13352:1997-Guidelines for interpretation of ISO 9000 series for application within the iron ore industry. Leading to Diploma - Postgraduate  in ISO 9000 Quality Systems - London, Dubai, Jeddah, Abu Dhabi, Kuala Lumpur.

 

Click to download the PDF Brochure for this Course.

 

Course Co-ordinator:

Prof. Dr. R. B. Crawford is Course Coordinator. He is the Director of HRODC Postgraduate Training Institute, A Postgraduate-Only Institution. He has the following Qualifications and Affiliations:

Doctor of Philosophy {(PhD) {University College London (UCL) - University of London)};

MEd Management (University of Bath);

Postgraduate (Advanced) Diploma Science Teacher Ed. (University of Bristol);

Postgraduate Certificate in Information Systems (University of West London, formerly Thames Valley University);

Diploma in Doctoral Research Supervision, (University of Wolverhampton);

Teaching Certificate;

Fellow of the Institute of Management Specialists;

Human Resources Specialist, of the Institute of Management Specialists;

Member of the Asian Academy of Management (MAAM);

Member of the International Society of Gesture Studies (MISGS);

Member of the Standing Council for Organisational Symbolism (MSCOS);

Member of ResearchGate;

Executive Member of Academy of Management (AOM). There, his contribution incorporates the judging of competitions, review of journal articles, and guiding the development of conference papers. He also contributes to the Disciplines of:

Human Resources;

Organization and Management Theory;

Organization Development and Change;

Research Methods;

Conflict Management;

Organizational Behavior;

Management Consulting;

Gender & Diversity in Organizations; and

Critical Management Studies.

Professor Dr. Crawford has been an Academic in the following UK Universities:

University of London (Royal Holloway), as Research Tutor;

University of Greenwich (Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

University of Wolverhampton, (Wolverhampton Business School), as Senior Lecturer (Associate Professor), in Organisational Behaviour and Human Resource Management;

London Southbank University (Business School), as Lecturer and Unit Leader.

His responsibilities in these roles included:

Doctoral Research Supervisor;

Admissions Tutor;

Postgraduate and Undergraduate Dissertation Supervisor;

Programme Leader;

Personal Tutor.

 

Duration: 5 Days

 

Daily Schedule: 09:30 – 16:30

 

Cost: £5,000.00 Per Delegate

 

The course cost does not include living accommodation. However, delegates are treated with the following:

  •  Free Continuous snacks throughout the Event Days;  

  •  Free Hot Lunch on Event Days;                           

  •  Free City Tour;             

  •  Free Stationery;                               

  •  Free On-site Internet Access;

  • HRODC Postgraduate Training Institute’s   Diploma – Postgraduate; or

  • Certificate of Attendance and Participation – if unsuccessful on resit.

 

HRODC Postgraduate Training Institute’s Complimentary Products include:

 

  • HRODC Postgraduate Training Institute’s Leather Conference Folder;

  • HRODC Postgraduate Training Institute’s Leather Conference Ring Binder/ Writing Pad;

  • HRODC Postgraduate Training Institute’s Key Ring/ Chain;

  • HRODC Postgraduate Training Institute’s Leather Conference (Computer – Phone) Bag – Black or Brown;

  • HRODC Postgraduate Training Institute’s 8-16 GB USB Flash Memory Drive, with Course/ Programme Material;

  • HRODC Postgraduate Training Institute’s Metal Pen;

  • HRODC Postgraduate Training Institute’s Polo Shirt.

 

IClick to download the PDF Brochure for this Course.

 

Course Objectives

By the conclusion of the specific learning and development activities, the delegates swill be able to:

  • Demonstrate an understanding of the importance of quality standards

  • Explain what the International Organization of Standardizations (ISO) represents

  • Exhibit an understanding of the structure of ISO, as an organisation

  • Explain ISO code of ethics

  • Explain the benefits of ISO to organisations

  • Identify the hallmarks of the ISO as a brand

  • Explain ISO’s contribution to world trade

  • Exhibit an understanding of the benefits that ISO represents to developing countries

  • Recognise ISO standards

  • Distinguish between ISO 9000 and ISO 1400

  • Determine the elements that constitute the ISO 9000 family

  • Explain clients or customers’ quality requirements

  • Demonstrate an understanding of the general regulatory quality requirements

  • Exhibit an understanding of how to enhance client and customer satisfaction

  • Exhibit an understanding of the processes involved in continuous quality improvements

  • Explain at least five of the eight ISO quality principles

  • Name the constituents of ISO 9000:2000 series

  • Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry sectors

  • Explain the background to the international working group agreement – IWA 1:2001 and IWA 1:2005, as it pertains to health service organisations

  • Explain the ISO/TS 29001:2003 as it pertains to petroleum petrochemical and natural gas industrial sectors

  • Explain at least 10 ISO 9000 standards, linking them to their specific standards parameter

  • Determine the relationship between performance management and quality improvement in public sector organisations

  • Explain how ISO certification might be achieved

  • Exhibit an understanding of the marketing opportunity that ISO certification represents

  • Suggest the steps that should be taken in preparation for ISO certification assessment

  • Explain the progress that the ISO’s 2005 to 2010 action plan for developing countries has made, suggesting effort towards its enhancement

Click to download the PDF Brochure for this Course.

 

Course Contents, Concepts and Issues

  • Why quality standards matter

  • What is the International Organisation for Standardization (ISO)

  • ISO Structure

  • ISO Code of Ethics

  • What 'international standardization' means

  • How ISO standards benefit society

  • The hallmarks of the ISO brand

  • ISO and world trade

  • ISO and developing countries

  • How to recognize an ISO standards

  • The ISO Standards: An Introduction

  • ISO Standards – ISO 9000 and ISO 1400: An Overview

  • The ISO 9000 Family

  • Objectives of ISO 9000

  • The clients or customers’ quality requirements

  • General Regulatory Quality Requirements

  • Enhancing client and customer satisfaction,

  • Towards Continuous Quality Improvement

  • ISO Quality Principles

    • a. Principle 1 Client or Customer focus

    • b. Principle 2 Leadership

    • c. Principle 3 Involvement of people

    • d. Principle 4 Process approach

    • e. Principle 5 Systems approach

    • f. Principle 6 Continuous improvement

    • g. Principle 7 Factual approach to decision making

    • h. Principle 8 Mutually beneficial supplier relationships

    • The ISO 9000:2000 series

      • a. ISO 9000:2005 Quality systems - Fundamentals and vocabulary

      • b. ISO 9001:2000 Quality systems – Requirements

      • c. ISO 9004:2000 Quality systems - Guidelines for performance improvements

      • d. ISO 19011:2002 Guidelines for quality and/or environmental systems auditing

  • The ISO 9000 Quality Standards

  • IWA 1:2001 to IWA 1:2005 (International Workshop Agreement) - Guidelines for process improvements in health service organizations

  • IWA 2:2003-Quality systems - Guidelines for the application of ISO 9001:2000 in education

  • IWA 4:2005-Quality systems -- Guidelines for the application of ISO 9001:2000 in local government

  • ISO Guide 34:2000-General requirements for the competence of reference material producers

  • ISO Guide 34:2000/Cor 1:2003-

  • ISO 9000:2005-Quality management systems -- Fundamentals and vocabulary

  • ISO 9001:2000-Quality management systems -- Requirements

  • ISO 9004:2000-Quality management systems -- Guidelines for performance improvements

  • ISO 10002:2004-Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

  • ISO 10005:2005-Quality management systems -- Guidelines for quality plans

  • ISO 10006:2003-Quality management systems -- Guidelines for quality management in projects

  • ISO 10007:2003-Quality management systems -- Guidelines for configuration management

  • ISO 10012:2003-Measurement management systems -- Requirements for measurement processes and measuring equipment

  • ISO/TR 10013:2001-Guidelines for quality management system documentation

  • ISO/TR 10014:1998-Guidelines for managing the economics of quality

  • ISO 10015:1999-Quality management -- Guidelines for training

  • ISO/TR 10017:2003-Guidance on statistical techniques for ISO 9001:2000

  • ISO 10019:2005-Guidelines for the selection of quality management system consultants and use of their services

  • ISO/TR 13352:1997-Guidelines for interpretation of ISO 9000 series for application within the iron ore industry

  • ISO 13485:1996-Quality systems -- Medical devices -- Particular requirements for the application of ISO 9001

  • ISO 13485:2003-Medical devices -- Quality management systems -- Requirements for regulatory purposes

  • ISO 13488:1996-Quality systems -- Medical devices -- Particular requirements for the application of ISO 9002

  • ISO 14964:2000-Mechanical vibration and shock -- Vibration of stationary structures -- Specific requirements for quality management in measurement and evaluation of vibration

  • ISO/TR 14969:2004-Medical devices -- Quality management systems -- Guidance on the application of ISO 13485: 2003

  • ISO 15161:2001-Guidelines on the application of ISO 9001:2000 for the food and drink industry

  • ISO 15189:2003-Medical laboratories -- Particular requirements for quality and competence

  • ISO/TS 16949:2002-Quality management systems -- Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations

  • ISO 19011:2002-Guidelines for quality and/or environmental management systems auditing

  • ISO/TS 19218:2005-Medical devices -- Coding structure for adverse event type and cause

  • ISO 22870:2006-Point-of-care testing (POCT) -- Requirements for quality and competence

  • ISO/TS 29001:2003-Petroleum, petrochemical and natural gas industries -- Sector-specific quality management systems -- Requirements for product and service supply organizations

  • ISO/IEC 90003:2004-Software engineering -- Guidelines for the application of ISO 9001:2000 to computer software

  • ISO 9001:2000 Goals

  • Identifying goals

  • Identifying role expectations

  • Applying the ISO 9000 family of standards in your organisation.

  • Establish your current status, determine the gaps between your quality management system and the requirements of ISO 9001:2000

  • Determine the processes that are needed to supply products to your customers or clients

  • Developing a plan to close the gaps in the processes

  • Carrying out your plan

  • Undergoing periodic internal assessment

  • Demonstrating organisational or departmental conformity to quality standards

  • Importance of conformity assessment

  • Undergoing independent audit

  • Continuous organisational or business improvement

  • Maintaining the benefits and continuous improvement

    •

  • ISO Certification

  • Publicising ISO Certification

  • Preparing for the ISO Certification assessment

  • Maintaining Certification

    •

  • Performance Management as a Quality Instrument

  • ISO’s 2005-2010 Action Plan for developing countries

 

Click to download the PDF Brochure for this Course.

 

HRODC Postgraduate Training Institute aims to deliver these and other courses to all world capitals, including Afghanistan – Kabul; Albania – Tirane; Algeria – Algiers; Andorra - Andorra la Vella; Angola – Luanda; Antigua and Barbuda - Saint John's; Argentina; - Buenos Aires; Armenia – Yerevan; Australia – Canberra; Austria – Vienna; Azerbaijan – Baku; The Bahamas – Nassau; Bahrain – Manama; Bangladesh – Dhaka; Barbados – Bridgetown; Belarus – Minsk; Belgium – Brussels; Belize – Belmopan; Benin - Porto-Novo; Bhutan – Thimphu; Bolivia - La Paz (administrative) Sucre (judicial); Bosnia and Herzegovina – Sarajevo; Botswana – Gaborone; Brazil – Brasilia; Brunei - Bandar Seri Begawan; Bulgaria – Sofia; Burkina Faso – Ouagadougou; Burundi – Bujumbura; Cambodia - Phnom Penh; Cameroon – Yaounde; Canada – Ottawa; Cape Verde – Praia; Central African Republic – Bangui; Chad - N'Djamena; Chile – Santiago; China – Beijing; Colombia – Bogota; Comoros – Moroni Congo, Republic of the – Brazzaville; Congo, Democratic Republic of the – Kinshasa; Costa Rica - San Jose; Cote d'Ivoire - Yamoussoukro (official) Abidjan (de facto); Croatia – Zagreb; Cuba – Havana; Cyprus – Nicosia; Czech Republic – Prague; Denmark – Copenhagen; Djibouti – Djibouti; Dominica – Roseau; Dominican Republic - Santo Domingo; East Timor – Dili; Ecuador – Quito; Egypt – Cairo; El Salvador - San Salvador; Equatorial Guinea – Malabo; Eritrea – Asmara; Estonia – Tallinn; Ethiopia - Addis Ababa; Fiji – Suva; Finland – Helsinki; France – Paris; Gabon – Libreville; The Gambia – Banjul; Georgia – Tbilisi; Germany – Berlin; Ghana – Accra; Greece – Athens; Grenada - Saint George's; Guatemala - Guatemala City; Guinea – Conakry; Guinea-Bissau – Bissau; Guyana – Georgetown; Haiti - Port-au-Prince; Honduras – Tegucigalpa; Hungary – Budapest; Iceland – Reykjavik; India - New Delhi; Indonesia – Jakarta; Iran – Tehran; Iraq – Baghdad; Ireland – Dublin; Israel – Jerusalem; Italy – Rome; Jamaica – Kingston; Japan – Tokyo; Jordan – Amman; Kazakhstan – Astana; Kenya – Nairobi; Kiribati – Tarawa; Korea, North – Pyongyang; Korea, South – Seoul;

 

Kuwait - Kuwait City; Kyrgyzstan – Bishkek; Laos – Vientiane; Latvia – Riga; Lebanon – Beirut; Lesotho – Maseru; Liberia – Monrovia; Libya – Tripoli; Liechtenstein – Vaduz; Lithuania – Vilnius; Luxembourg – Luxembourg; Macedonia – Skopje; Madagascar – Antananarivo; Malawi – Lilongwe; Malaysia - Kuala Lumpur; Maldives – Male; Mali – Bamako; Malta – Valletta; Marshall Islands – Majuro; Mauritania – Nouakchott; Mauritius - Port Louis; Mexico - Mexico City; Federated States of Micronesia – Palikir; Moldova – Chisinau; Monaco – Monaco; Mongolia – Ulaanbaatar; Montenegro – Podgorica; Morocco – Rabat; Mozambique – Maputo; Myanmar (Burma) - Rangoon but moving to Pyinmana; Namibia – Windhoek, Nauru - no official capital, government offices in Yaren District; Nepal – Kathmandu; Netherlands – Amsterdam; New Zealand – Wellington; Nicaragua – Managua; Niger – Niamey; Nigeria – Abuja; Norway – Oslo; Oman – Muscat; Pakistan – Islamabad; Palau – Koror; Panama - Panama City; Papua New Guinea - Port Moresby; Paraguay – Asuncion; Peru – Lima; Philippines – Manila; Poland – Warsaw; Portugal – Lisbon; Qatar – Doha; Romania – Bucharest; Russia – Moscow; Rwanda – Kigali; Saint Kitts and Nevis – Basseterre; Saint Lucia – Castries; Saint Vincent and the Grenadines – Kingstown; Samoa – Apia; San Marino - San Marino; Sao Tome and Principe - Sao Tome; Saudi Arabia – Riyadh; Senegal – Dakar; Serbia – Belgrade; Seychelles – Victoria; Sierra Leone – Freetown; Singapore – Singapore; Slovakia – Bratislava; Slovenia – Ljubljana; Solomon Islands – Honiara; Somalia – Mogadishu; South Africa - Pretoria (administrative) Cape Town (legislative) Bloemfontein (judiciary); Spain – Madrid; Sri Lanka – Colombo; Sudan – Khartoum; Suriname – Paramaribo; Swaziland – Mbabana; Sweden – Stockholm; Switzerland – Bern; Syria – Damascus; Tajikistan – Dushanbe; Tanzania - Dar es alaam; Thailand – Bangkok; Togo – Lome; Tonga - Nuku'alofa; Trinidad and Tobago - Port-of-Spain; Tunisia – Tunis; Turkey – Ankara; Turkmenistan – Ashgabat; Tuvalu – Funafuti; Uganda – Kampala; Ukraine – Kyiv; United Arab Emirates - Abu Dhabi; United Kingdom – London; United States - Washington D.C; Uruguay – Montevideo; Uzbekistan – Tashkent; Vanuatu - Port-Vila; Vatican City (Holy See) - Vatican City; Venezuela – Caracas; Vietnam – Hanoi; Yemen – Sanaa; Zambia – Lusaka; Zimbabwe – Harare.