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| Client Care Customer Care - London UK. Client Care or Customer Care Seminar or Course - Client Care or Customer Care Seminar or Public Course, Leading to HRODC Diploma - Postgraduate - in Client Care or Customer Care. The Reality of Client Care or Customer Care is Explicated and Projected by HRODCs Customer Care or Client Care Seminar (public course) - Seminar (Public Course) 2 . Client Care or Customer Care Seminar or Public Course - Client Care or Customer Care Seminar or Public Course, Leading to HRODC Diploma - Postgraduate - in Client Care or Customer Care, Accumulating To A Masters Degree - MBA, MA, MSc. ealing with conflict between client/ customer and front-line staff, The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002, Client Service: The Legal Environment, Obligations of the retailer/ service provider under the Sale of Goods Act 1979, The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002, The Unfair Terms in Consumer Contract Regulations 1999, What constitutes a non-binding contract, under The Unfair Terms in Consumer Contracts Regulations 1999, The role of the Office of Fair Trading (OFT), in dealing with consumers complaints under The Unfair Terms in Consumer Contracts Regulations 1999, The Powers of the Office of Fair Trading, under the Unfair Terms in Consumer Contract Regulations 1999s, The role of Trading Standards in dealing with consumer complaints
Seminar (public course) 2 Client Care or Customer Care Seminar or Public Course Client Care or Customer Care Seminar or Public Course - Client Care or Customer Care Seminar or Public Course, Leading to HRODC Diploma - Postgraduate - in Client Care or Customer Care, Accumulating To A Masters Degree - MBA, MA, MSc. is Designed For:
DURATION: 3 DAYS CClient Care or Customer Care Seminar or Public Course - Client Care or Customer Care Seminar or Public Course, Leading to HRODC Diploma - Postgraduate - in Client Care or Customer Care, Accumulating To A Masters Degree - MBA, MA, MSc. - OBJECTIVES By the conclusion of the specific learning & development activities, delegates will be able to:
Client Care or Customer Care Seminar or Public Course - Client Care or Customer Care Seminar or Public Course, Leading to HRODC Diploma - Postgraduate - in Client Care or Customer Care, Accumulating To A Masters Degree - MBA, MA, MSc. CONTENTS AND CONCEPTSWho has customer/ client-relation and customer/ client-relation responsibility? Value of front-line staff to organisational effectiveness; F Internal & External Factors Influencing Client Behaviour Client Motivation Responsibility of the service provider/ goods retailer, and manufacturer under The Supply of Goods and Services Act 1982 How Can We Assure Clients That They Are Getting a Good Deal? Working Towards Clients Continued Accessing of Service The Sale of Goods Act Legal Interpretation of Fitness For Purpose Sensitisation & Client Needs: Role Transposition What To Know About Your Clients Maintaining a Generalised Client Information System Dealing With Sensitive Situations: Confidentiality VS Disclosure Dealing With an Irate Client: Understanding Clients Frustration Improving Worker-Client Relation Dealing with the irate customer/ client. Communication: Perfecting The Approach & Offering Assistance Contributing to the maintenance of customer/ client loyalty Empowering Front-line Staff to Redress Dissatisfactory Client/ Customer Situations Seeking help and advice from colleagues and managers, when faced with difficult situations Dealing with conflict between client/ customer and front-line staff. The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002. Client Service: The Legal Environment Obligations of the retailer/ service provider under the Sale of Goods Act 1979 The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002. The Unfair Terms in Consumer Contract Regulations 1999 What constitutes a non-binding contract, under The Unfair Terms in Consumer Contracts Regulations 1999 The role of the Office of Fair Trading (OFT), in dealing with consumers complaints under The Unfair Terms in Consumer Contracts Regulations 1999 The Powers of the Office of Fair Trading, under the Unfair Terms in Consumer Contract Regulations 1999s The role of Trading Standards in dealing with consumer complaints Client Care or Customer Care Seminar or Public Course -COURSE PRESENTER: Prof. Dr. R. B. Crawford
DURATION: 3 Days
COST:
Cost includes:
Location: As Scheduled at: http://www.hrodc.com/HRODC_Seminar_Schedule_06-07.International_Seminar_Schedule_UK_Seminars.htm Dates: Dates on Scheduled at: http://www.hrodc.com/HRODC_Seminar_Schedule_06-07.International_Seminar_Schedule_UK_Seminars.htm Regulation For HRODC Postgraduate Degrees MBA, MA, MSc Programmes Summary of the Regulation For HRODC Postgraduate Degrees MBA, MA, MSc Programmes Delegates who have successfully completed the HRODC General Postgraduate Diploma, HRODC Specialist Postgraduate Diploma and HRODC Cumulative Postgraduate Diploma may proceed to register for the Postgraduate Degree (MBA, MA, MSc). HRODC Cumulative Postgraduate Diploma relates to a Diploma that is granted through the addition of courses taken at intervals over a 3-year period. This type of Postgraduate Diploma might include both General and Specialist groupings. The requirement incorporates the 180-Hour Rule, wherein a delegate should accumulate at least 180 study-hours, in order to qualify for a Postgraduate Diploma. This requirement includes a minimum of 120 hours Direct Lecturer Contact and a minimum of 60 hours supervised or self-directed study (Full details in separate document). After the Postgraduate Diploma Stage, delegates might register for a Masters Degree (MA, MBA, MSc as appropriate). They will then be required to study a research module Course #7 and present an externally assessed Dissertation of 15,000 to 20,000 words. They will receive supervision from 2 research tutors and will submit to an Oral Examination of their Thesis. Examples of Master Degree Titles include:
HRODC Postgraduate Diploma and Diploma Postgraduate.
HRODC Postgraduate Diploma and Diploma - Postgraduate: Distinction and Award
Seminars & In-house Courses of 1 3 Months Duration, Lead To the HRODC Postgraduate Diploma. Seminars and In-house Courses of 2 Days & More But Less Than 1 Month Lead To HRODC Diploma - Postgraduate. Attainment requirement for HRODC Postgraduate Diploma & Diploma - Postgraduate - is 50% Minimum. HRODC Certificate of Attendance & Participation will be awarded to Delegates of Seminars & Courses of less than 2 days and those gaining less than 50% pass in the Postgraduate Diploma or Diploma - Postgraduate - Seminars and In-house Courses.
Individual Modules and Blocks of HRODC Postgraduate Diploma can be taken studied over a 3-year period, anywhere in the world that they are offered. All modules or Blocks, in the case of the Postgraduate Diploma in Executive Management, must have been studied, with Delegates gaining 50% and above in at least 70% of the modules or blocks. To achieve the attainment level required for the Award of HRODC Postgraduate Diploma in Communication and Information Management, delegates should achieve a minimum of 50% pass in at least 70% of the modules. Module one will be treated as a double-unit and assessed in 2-parts, while module 3 will be regarded as 4 units, assessed in 4 distinct parts. There are, therefore 10 units, for assessment purpose, requiring at least a pass in 7 units, at 50% or higher. The assessment will be facilitated by the issuance of bound copies of course guides and course supplement (possibly combined), at the beginning of the training.
Delegates who fail to achieve the requirement for HRODC Postgraduate Diploma, or Diploma - Postgraduate - will be given support for 2 re-submissions. Those delegates who fail to achieve the requirement for the Postgraduate Diploma or Diploma - Postgraduate - on 2 resubmissions, or those who elect not to receive them, will be awarded the Certificate of Attendance and Participation. All seminar guides and course guides will indicate which activities will count towards HRODC Diploma.
Title Examples of HRODC Postgraduate Diploma and HRODC Diploma - Postgraduate HRODC Postgraduate Diploma Course or Seminar Titles include: HRODC Postgraduate Diploma in Human Resource Management; HRODC Postgraduate Diploma in Comprehensive Human Resource Management; HRODC Postgraduate Diploma in Executive Management; HRODC Postgraduate Diploma in Comprehensive Real Estate Management; HRODC Postgraduate Diploma in Women in Management; HRODC postgraduate Diploma in Comprehensive Project Management; HRODC Postgraduate Diploma in Communication and Information Management.
HRODC Diploma Postgraduate - Course or Seminar Titles include: HRODC Diploma - Postgraduate - in Financial Risk Management; HRODC Diploma - Postgraduate - in Judging Economic and Financial Crimes; HRODC Diploma - Postgraduate - in UK Legal System: Court Organisation and Management; HRODC Diploma - Postgraduate - in Organisational Change Management; HRODC Diploma - Postgraduate - in Client Or Customer Care; Leading to HRODC Diploma - Postgraduate - in Trainer Training: Training for Trainers; HRODC Diploma - Postgraduate - in Worker Motivation; HRODC Diploma - Postgraduate - in Employee Resourcing: Recruitment and Selection; HRODC Diploma - Postgraduate - in Diversity Management; HRODC Diploma - Postgraduate - in Research Project Management; HRODC Diploma - Postgraduate - in Anti-Dumping and Anti-Subsidy; HRODC Diploma - Postgraduate - in Internal Audit; HRODC Diploma - Postgraduate - in Fundamentals of Automotive Industry; HRODC Diploma - Postgraduate - in Advanced Project Management; HRODC Diploma - Postgraduate - in Productivity Improvement; HRODC Diploma - Postgraduate - in Introduction to Real Estate Management; HRODC Diploma - Postgraduate - in Conveyancing and Property Valuation; HRODC Diploma - Postgraduate - in UK Employment Law; HRODC Diploma - Postgraduate - in UK Consumer Law; HRODC Diploma - Postgraduate - in ISO 9000 Quality Systems; HRODC Diploma - Postgraduate - in Modern Quality Systems; HRODC Diploma - Postgraduate - in Modern Quality Systems and ISO 9000; HRODC Diploma - Postgraduate - in Personnel and Occupational Testing; HRODC Diploma - Postgraduate - in Personnel and Occupational Test Questionnaire Design and Results Analysis; HRODC Diploma - Postgraduate - in Information, Risk and Security Management; HRODC Diploma - Postgraduate - in Executive Leadership and High Performance Team Management; HRODC Diploma - Postgraduate - in Organisational Design: Structuring and Restructuring Organisations; HRODC Diploma - Postgraduate - in Investment Projects in Industrial Sector; HRODC Diploma - Postgraduate - in Industrial Investment Performance Evaluation; HRODC Diploma - Postgraduate - in Strategic Management and Project Management; HRODC Diploma - Postgraduate - in Fundamentals in Oil and Gas Accounting; HRODC Diploma - Postgraduate - in Advanced Financial Accounting; HRODC Diploma - Postgraduate - in Advanced Cost Management; HRODC Diploma - Postgraduate - in Assessing Parenting Capability and Children's Need; and Recording & Report Writing For Social Service; HRODC Diploma - Postgraduate - in Strategic Management and Strategic Cost Management; HRODC Diploma - Postgraduate - in Strategic Management Accounting; HRODC Postgraduate Diploma - Postgraduate - in Advanced Budgeting; HRODC Diploma in Fundamentals of Air Cargo.
HRODC Postgraduate Diploma Typology HRODC would like to initiate and maintain a typology that will distinguish between its 3 main categories of Postgraduate Diploma:
HRODC General Postgraduate Diploma refers to the Postgraduate Diploma, which consists of generic courses, taken within a three-year period. HRODC Specialist Postgraduate Diploma must be construed to mean a Postgraduate Diploma that consists of related courses. These include: HRODC Postgraduate Diploma in Human Resource Management; HRODC Postgraduate Diploma in Comprehensive Human Resource Management; HRODC Postgraduate Diploma in Executive Management; HRODC Postgraduate Diploma in Comprehensive Real Estate Management; HRODC Postgraduate Diploma in Women in Management; HRODC Postgraduate Diploma in Comprehensive Project Management; HRODC Postgraduate Diploma in Communication and Information Management.
HRODC Cumulative Postgraduate Diploma relates to a Diploma that is granted through the addition of courses taken at intervals over a 3-year period. This type of Postgraduate Diploma might include both General and Specialist groupings. The requirement incorporates the 180-HourRule, wherein a delegate should accumulate at least 180 study-hours, in order to qualify for a Postgraduate Diploma. This requirement includes a minimum of 120 hours Direct Lecturer Contact and a minimum of 60 hours supervised or self-directed study.
HRODCs Quality Assurance The 50% minimum attainment requirement for the HRODC Postgraduate Diploma and HRODC Diploma - Postgraduate - is an attestation to our concern for quality and exceptional performance. This standard is in line with most British Universities, some having recently moved away from their traditional 40% attainment requirement. One of the several ways in which HRODC assures academic and professional quality is to ensure that most of its consultants hold a PHD in the their areas of specialism. The lowest qualification of any consultant at HRODC is an MA and, or, MSc. These qualifications are in addition to relevant experience and continuous development. While most applicants to HRODC Postgraduate Diploma and HRODC Diploma - Postgraduate - Programmes are holders of Undergraduate and Postgraduate Degrees, some being Professors of internationally renowned Universities, others do not hold a degree but have substantial work and life experience to excel in the courses. In addition, HRODC has instituted the 180-HourRule, wherein a delegate should accumulate at least 180 study-hours, in order to qualify for a Postgraduate Diploma. This requirement includes a minimum of 120 hours Direct Lecturer Contact and a minimum of 60 hours supervised or self-directed study. Specialist Diploma such as the HRODC Postgraduate Diploma in Executive Management consists of 540 hours.In addition to the above, HRODC has incorporated the following additional Quality measures in its Postgraduate Degree Programme These can also be found in the document Regulation For HRODC Postgraduate Degrees MBA, MA, MSc Programmes
HRODCs New Central London Training Venue Many National and International Delegates attending HRODCs Seminars in London would also like to enjoy the Citys delights. It is for this reason that our London Training Centre is strategically located, in Central London. The relocation of HRODCs London Training Centre to Central London is specifically undertaken because of: Its easy access to public transport
Please note that HRODC Training Institute. is in the process of acquiring a new training centre in Central London. In the meantime, the Conference Facilities of a Central London Hotel is being utilised as a temporary venue for its training activities.
Some Locations of HRODCs Seminars or Public Courses These seminars are scheduled to be delivered in international locations including Munich Germany, Durban South Africa, Johannesburg South Africa, Malta, Hong Kong, Muscat Oman, Kuwait City Kuwait, Brunei Darussalam, Kuala Lumpur Malaysia, Lagos Nigeria, Abuja Nigeria, Manila Philippines, Katmandu Nepal, Mumbai India, Damascus Syria, Port Louis Mauritius, Jeddah, Saudi Arabia, Riyadh Saudi Arabia, Dubai UAE, United Arab Emirates, Paris France, Rome Italy, Athens Greece, Albania, Kazakhstan, Tajikistan, St. Petersburg Russia, Toronto Canada, New York USA, Caracas Venezuela, Algiers Algeria, Cairo Egypt, Kingston Jamaica, Tripoli Libya, Harare Zimbabwe, Brussels Belgium, Monrovia Liberia, Tamilnadu India, Nairobi, Kenya. Course Admission and Registration:As an Award-bearing Postgraduate Course, it is essential that we assess the aptitude of our potential participants. We, would, therefore appreciate if you might complete our standard Postgraduate Application Form, which is available on request (please see our contact details above), or downloadable from: http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochures_Seminar_Schedule.htmIf your previous qualifications and experience are in line with our admission criteria, you will be sent an official notification of your admission to the course or courses for which you have applied, along with a Proforma invoice, for the payment of the relevant fees. You will then be duly registered for the course/s as soon as we have received your payment. Terms and ConditionsOr Downloaded, at: http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochures_Seminar_Schedule.htm Postgraduate courses and Postgraduate seminars are usually held in London United Kingdom (UK) and a number of international locations. Most courses or seminars lead to HRODC Postgraduate Diploma or Diploma - Postgraduate. Courses for London UK location are usually held at HRODC Training Centre in Greenwich London (UK). Most seminars are scheduled to be delivered in international locations including Munich Germany, Durban South Africa, Johannesburg South Africa, Malta, Hong Kong, Muscat Oman, Kuwait City Kuwait, Brunei Darussalam, Kuala Lumpur Malaysia, Lagos Nigeria, Abuja Nigeria, Manila Philippines, Kathmandu Nepal, Mumbai India, Damascus Syria, Port Louis Mauritius, Jeddah, Saudi Arabia, Riyadh Saudi Arabia, Dubai UAE, United Arab Emirates, Paris France, Rome Italy, Athens Greece, Albania, Kazakhstan, Tajikistan, St. Petersburg Russia, Toronto Canada, New York USA, Caracas Venezuela, Algiers Algeria, Cairo Egypt, Kingston Jamaica, Tripoli Libya, Harare Zimbabwe, Brussels Belgium, Monrovia Liberia, Tamilnadu India.HRODC Public Courses or Seminars and In-house Courses. Seminars are Public Courses, scheduled for particular venue. HRODC Seminars or Public Courses Can be delivered as in-house courses or as public courses, where they are not currently scheduled, on popular request. Below is the schedule for HRODC Seminars or public courses that will take place in: London UK; Dublin, Northern Ireland; Birmingham UK; Manchester UK; Wolverhampton UK; Belfast. These seminars are also scheduled to be delivered internationally, including countries such as Munich Germany; Durban South Africa, Johannesburg South Africa, Malta, Kong Kong, Muscat Oman, Kuwait City Kuwait, Brunei Darussalam, Kuala Lumpur Malaysia, Lagos Nigeria, Abuja Nigeria, Manila Philippines, Kathmandu Nepal, Mumbai India, Damascus Syria, Port Louis Mauritius, Jeddah, Saudi Arabia, Riyadh Saudi Arabia, Dubai UAE, United Arab Emirates, Paris France, Rome Italy, Athens Greece, Albania, Kazakhstan, Tajikistan, St. Petersburg Russia, Toronto Canada, New York USA, Caracas Venezuela, Algiers Algeria, Cairo Egypt, Kingston Jamaica, Tripoli Libya, Harare Zimbabwe, Brussels Belgium, Monrovia Liberia, Tamilnadu India, Nairobi, Kenya, during 2006-2007.Course Admission and Registration As an Award-bearing Postgraduate Course, it is essential that we assess the aptitude of our potential participants. We, would, therefore appreciate if you might complete our standard Postgraduate Application Form, which is available on request (please see our contact details above), or downloadable from: http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochures_Seminar_Schedule.htmIf your previous qualifications and experience are in line with our admission criteria, you will be sent an official notification of your admission to the course or courses for which you have applied, along with a Proforma Invoice, for the payment of the relevant fees. You will then be duly registered for the course/s as soon as we have received your payment. Terms and Conditions HRODC Policy Terms and Conditions are Available for viewing at: http://www.hrodc.com/COSTS.htmOr Downloaded, at: http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochures_Seminar_Schedule.htm
Free Public Service Postgraduate courses and Postgraduate seminars are usually held in London United Kingdom (UK) and a number of international locations. Most courses or seminars lead to HRODC Postgraduate Diploma or Diploma - Postgraduate. Courses for London UK location are usually held at HRODC Training Centre in Greenwich London (UK). Most seminars are scheduled to be delivered in international locations including Munich Germany, Durban South Africa, Johannesburg South Africa, Malta, Hong Kong, Muscat Oman, Kuwait City Kuwait, Brunei Darussalam, Kuala Lumpur Malaysia, Lagos Nigeria, Abuja Nigeria, Manila Philippines, Kathmandu Nepal, Mumbai India, Damascus Syria, Port Louis Mauritius, Jeddah, Saudi Arabia, Riyadh Saudi Arabia, Dubai UAE, United Arab Emirates, Paris France, Rome Italy, Athens Greece, Albania, Kazakhstan, Tajikistan, St. Petersburg Russia, Toronto Canada, New York USA, Caracas Venezuela, Algiers Algeria, Cairo Egypt, Kingston Jamaica, Tripoli Libya, Harare Zimbabwe, Brussels Belgium, Monrovia Liberia, Tamilnadu India.HRODC Public Courses or Seminars and In-house Courses. Seminars are Public Courses, scheduled for particular venue. HRODC Seminars or Public Courses Can be delivered as in-house courses or as public courses, where they are not currently scheduled, on popular request. Below is the schedule for HRODC Seminars or public courses that will take place in: London UK; Dublin, Northern Ireland; Birmingham UK; Manchester UK; Wolverhampton UK; Belfast. These seminars are also scheduled to be delivered internationally, including countries such as Munich Germany; Durban South Africa, Johannesburg South Africa, Malta, Kong Kong, Muscat Oman, Kuwait City Kuwait, Brunei Darussalam, Kuala Lumpur Malaysia, Lagos Nigeria, Abuja Nigeria, Manila Philippines, Kathmandu Nepal, Mumbai India, Damascus Syria, Port Louis Mauritius, Jeddah, Saudi Arabia, Riyadh Saudi Arabia, Dubai UAE, United Arab Emirates, Paris France, Rome Italy, Athens Greece, Albania, Kazakhstan, Tajikistan, St. Petersburg Russia, Toronto Canada, New York USA, Caracas Venezuela, Algiers Algeria, Cairo Egypt, Kingston Jamaica, Tripoli Libya, Harare Zimbabwe, Brussels Belgium, Monrovia Liberia, Tamilnadu India, Nairobi, Kenya, during 2006-2007. Free Public Service International .dialing Codes: International Country Codes - Access Numbers As a free service to our site visitors, we have provided an international directory of .dialing codes. We have also tried to provide explanation to a number of issues that pose problems on international communication. Click For International Country Codes The countries covered include Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Ascension Island, Australia, Australian External Territories, Austria, Azerbaijan, Bahamas, Barbados, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, British Virgin Islands, Bolivia, Bosnia and Hercegovina, Botswana, Brazil, British V.I., Brunei Darussalm, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Caribbean Nations, Cayman Islands, Cape Verdi, Central African Republic, Chad, Chile, China (People's Republic), China-Taiwan, Colombia, Comoros and Mayotte, Congo, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Diego Garcia, Dominca, Dominican Republic, Djibouti, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe (Faeroe) Islands (Denmark), Fiji, Finland, France, French Antilles, French Guiana, Gabon (Gabonese Republic), Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada/Carricou, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland (Irish Republic; Eire), Israel, Italy, Ivory Coast (La Cote d'Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, Khmer Republic (Cambodia/Kampuchea), Kiribati Republic (Gilbert Islands), Korea, Republic of (South Korea), Korea, People's Republic of (North Korea), Kuwait, Kyrgyz Republic, Latvia, Laos, Lebanon, Lesotho, Liberia, Lithuania, Libya, Liechtenstein, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique (French Antilles), Mauritania, Mauritius, Mayolte, Mexico, Micronesia (F.S. of Polynesia), Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (former Burma), Namibia (former South-West Africa), Nauru, Nepal, Netherlands, Netherlands Antilles, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Korea, North Mariana Islands, (Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal (includes Azores)Puerto Rico, Qatar, Reunion (France), Romania, Russia, Rwanda (Rwandese Republic), San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia , Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Helena, St. Kitts/Nevis, St. Pierre &(et) Miquelon (France), Sudan, Suriname, Swaziland, Sweden, Switzerland, Syrian Arab Republic (Syria), Tahiti (French Polynesia),Taiwan, Tajikistan, Tanzania (includes Zanzibar), Thailand, Togo (Togolese Republic), Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu (Ellice Islands), Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, Uzbekistan, Vanuatu (New Hebrides), Vatican City, Venezuela, Viet Nam, Virgin Islands, Wallis and Futuna, Western Samoa, Yemen (People's Democratic Republic of), Zaire, Zimbabwe. Other Public Service Information includes: UK Employment Law - Law relating to employment in the UK International Airports and Airport Codes - Codes and names of international airports, worldwide London Underground Map - A map showing the London UK Tube or Underground System, in colour UK Consumer Law - Consumer Protraction Legislation HRODC UK covering all United Kingdom (UK) Regions and Counties - East Midlands Region; The counties of Derbyshire, Leicestershire, Lincolnshire, Northamptonshire and Nottinghamshire The non-metropolitan districts of Derby, Leicester, Nottingham and Rutland; Eastern Region; The counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk The non-metropolitan districts of Luton, Peterborough, Southend-on-Sea and Thurrock; London Region; Greater London; North East Region; The counties of Durham and Northumberland The metropolitan districts of Gateshead, Newcastle upon Tyne, North Tyneside, South Tyneside and Sunderland The non-metropolitan districts of Darlington, Hartlepool, Middlesbrough, Redcar and Cleveland and Stockton-on-Tees; North West Region; The counties of Cheshire, Cumbria and Lancashire The metropolitan districts of Bolton, Bury, Knowsley, Liverpool, Manchester, Oldham, Rochdale, St. Helens, Salford, Sefton, Stockport, Tameside, Trafford, Wigan and Wirral The non-metropolitan districts of Blackburn with Darwen, Blackpool, Halton and Warrington; South East Region; The counties of Buckinghamshire, East Sussex, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey and West Sussex The non-metropolitan districts of Bracknell Forest, Brighton and Hove, the Medway Towns, Milton Keynes, Portsmouth, Reading, Slough, Southampton, West Berkshire, Windsor and Maidenhead and Wokingham; South West Region; The counties of Cornwall, Devon, Dorset, Gloucestershire, Somerset and Wiltshire The non-metropolitan districts of Bath and North East Somerset, Bournemouth, Bristol, North Somerset, Plymouth, Poole, South Gloucestershire, Swindon and Torbay The Isles of Scilly; West Midlands Region; The counties of Shropshire, Staffordshire, Warwickshire and Worcestershire The metropolitan districts of Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton The non-metropolitan districts of Herefordshire, Stoke-on-Trent and Telford and Wrekin; Yorkshire and the Humber Region; The county of North Yorkshire The metropolitan districts of Barnsley, Bradford, Calderdale, Doncaster, Kirklees, Leeds, Rotherham, Sheffield and Wakefield The non-metropolitan districts of the East Riding of Yorkshire, Kingston upon Hull, North East Lincolnshire, North Lincolnshire and York Seminars and courses and products and services are available in Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Ascension Island, Australia, Australian External Territories, Austria, Azerbaijan, Bahamas, Barbados, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, British Virgin Islands, Bolivia, Bosnia and Hercegovina, Botswana, Brazil, British V.I., Brunei Darussalm, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Caribbean Nations, Cayman Islands, Cape Verdi, Central African Republic, Chad, Chile, China (People's Republic), China-Taiwan, Colombia, Comoros and Mayotte, Congo, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Diego Garcia, Dominca, Dominican Republic, Djibouti, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe (Faeroe) Islands (Denmark), Fiji, Finland, France, French Antilles, French Guiana, Gabon (Gabonese Republic), Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada/Carricou, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland (Irish Republic; Eire), Israel, Italy, Ivory Coast (La Cote d'Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, Khmer Republic (Cambodia/Kampuchea), Kiribati Republic (Gilbert Islands), Korea, Republic of (South Korea), Korea, People's Republic of (North Korea), Kuwait, Kyrgyz Republic, Latvia, Laos, Lebanon, Lesotho, Liberia, Lithuania, Libya, Liechtenstein, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique (French Antilles), Mauritania, Mauritius, Mayolte, Mexico, Micronesia (F.S. of Polynesia), Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (former Burma), Namibia (former South-West Africa), Nauru, Nepal, Netherlands, Netherlands Antilles, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Korea, North Mariana Islands, (Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal (includes Azores) Puerto Rico, Qatar, Reunion (France), Romania, Russia, Rwanda (Rwandese Republic), San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia , Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Helena, St. Kitts/Nevis, St. Pierre &(et) Miquelon (France), Sudan, Suriname, Swaziland, Sweden, Switzerland, Syrian Arab Republic (Syria), Tahiti (French Polynesia), Taiwan, Tajikistan, Tanzania (includes Zanzibar), Thailand, Togo (Togolese Republic), Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu (Ellice Islands), Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, Uzbekistan, Vanuatu (New Hebrides), Vatican City, Venezuela, Viet Nam, Virgin Islands, Wallis and Futuna, Western Samoa, Yemen (People's Democratic Republic of), Zaire, HRODC Public Courses or Seminars and In-house Courses. Seminars are Public Courses, scheduled for particular venue. HRODC Seminars or Public Courses Can be delivered as in-house courses or as public courses, where they are not currently scheduled, on popular request. Below is the schedule for HRODC Seminars or public courses that will take place in: London UK; Dublin, Northern Ireland; Birmingham UK; Manchester UK; Wolverhampton UK; Belfast. These seminars are also scheduled to be delivered internationally, including countries such as Munich Germany; Durban South Africa, Johannesburg South Africa, Malta, Kong Kong, Muscat Oman, Kuwait City Kuwait, Brunei Darussalam, Kuala Lumpur Malaysia, Lagos Nigeria, Abuja Nigeria, Manila Philippines, Kathmandu Nepal, Mumbai India, Damascus Syria, Port Louis Mauritius, Jeddah, Saudi Arabia, Riyadh Saudi Arabia, Dubai UAE, United Arab Emirates, Paris France, Rome Italy, Athens Greece, Albania, Kazakhstan, Tajikistan, St. Petersburg Russia, Toronto Canada, New York USA, Caracas Venezuela, Algiers Algeria, Cairo Egypt, Kingston Jamaica, Tripoli Libya, Harare Zimbabwe, Brussels Belgium, Monrovia Liberia, Tamilnadu India, Nairobi, Kenya, during 2006-2007. Seminar Booking might be made by Phone, Fax, Post, e-mail, or online at: http://www.hrodc.com/SEMINAR.BOOKING.htm Payment might be made by Phone or Fax (from Credit/Debit Card), Bank Transfer, Post (using cheque, money order or draft). Credit/Debit Card Booking/Payment might be done, using our secure integrated order and banking system at: http://www.hrod-consultancy.com/Product_Purchase_Form.htm Bank transfer Information on request: Other Popular Seminars (public courses) are: Motivation Seminar; Trainer Training Seminar; Recruitment and selection Seminar; Diversity Seminar; Change Seminar, Research Seminar, Anti-Dumpind Seminar, Internal Audit Seminar, Production: Productivity Imptovement Seminar List of Pre-Designed Training Courses - Other Courses Can Be Customised Below is a list of the pre-designed training courses that are available from Human Resource and Organisational Development Consultancy (HRODC). To view these courses, please click on the individual links - in this section. Other training courses might be customised to meet individual and organisational needs. These training courses are delivered nationally and internationally, at client organisations' selected venues. Course #1. Dynamic Functions Of Management Course #2. Customer Or Client Service Course #3. Leadership Styles Course #4. Team Dynamics Course #5 Organisational Design: Structuring of organisations Course #6: The Dynamics of Organisational Change Course #7: Motivating Workers: Intrinsic & Extrinsic Rewards Course #8: The Management of Quality In a Competitive Arena Course #9: Modern Marketing in a Consumer-Lead Environment Course #10: Managing Organisational Resources Course #11: Recruitment and Selection Course #12: Managing Workforce Diversity: A Value-Added 'Inclusion' Course #13: Effective Time Management Course #14: Delegating For Role & Organisational Effectiveness Course #15: Research Project: Research Design, Conduct & Research Report Course #16: Assessing Parenting Capability & Children's Needs Course #17: Recording & Report Writing For Social Service Course #18: Training For Trainers: Trainer Training Course. Course #19: Internal Auditing (To be detailed) Course #20: Financial Risk Management (To be detailed)
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The Headquarters of HRODC is in Wolverhampton, West Midlands, UK.
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